EUNICE COBBINA
Accra,AA
Summary
An experienced Customer Service Executive / Executive Secretary with over 7 years of experience in the administrative field. Possessing a comprehensive knowledge of management, I am highly organized and possess excellent communication and multitasking skills. I have extensive experience in managing multiple tasks, prioritizing work assignments, and providing outstanding customer service. My strong work ethic, attention to detail, and ability to handle challenging situations with tact and diplomacy make me a great asset to any team.
Overview
17
17
years of professional experience
Work History
Customer Service Executive / Executive Secretary
KEY ARCHITECTURAL CO. LTD
08.2016 - Current
- Ensured communication flowed effectively, by liaising with and acting as a link between the client, suppliers and subcontractors
- Receiving, responding to mails and phone calls and directing them to the appropriate department
- Prepared and presented proposals to client to win business for the company
- Handled all incoming business and client request for information
- Liaised with our social media team on content
- Planned, executed and assisted in events such as summit and conferences
- Composed and edited confidential documents for the Managing Director
- Prepared invoices and receipt for client and also followed up on payment
- Scheduled and managed executive calendars, ensuring important meetings and deadlines were met on time
- Developed and implemented organized filing system that data duplication and retrieval time
- Maintained office supplied resulting in 60% cost reduction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted regular office inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
GHANA PORTS AND HARBOURS AUTHORITY - NATIONAL SERVICE
09.2015 - 07.2016
- Welcomed visitors by greeting and answering basic questions regarding the business
- Answered all incoming calls and referring enquiries
- Maintained employee and department directories
- Maintained customer's record book as well as staff attendance book.
Insurance Broker / Customer Service
ECOBANK GHANA LIMITED
04.2015 - 07.2015
- Educated customer about the importance of insurance policies
- Assisted customers to make bank transactions
- Advertised and marketed bank product to the customers
- Convinced client to buy insurance product and also issuing certificate to them
- Addressed any form of issue that arises from the purchase of the product.
Customer Service / Marketing
CERAGEM GHANA LIMITED
06.2012 - 10.2014
- Educated customers about their healthcare and fitness
- Instructed customers about the use and maintenance of our products
- Advertised and marketed our product and services to client
- Issued of receipt for client after payment
- Kept records and submitted reports about customers feedback on our products and services
- Supervised client on the use of our machines
- Installed and taught clients on the use of our machine after purchase
- Organized field trips to educate promote and sell our machines and services.
Supply / Sales Executive
EDEN TREE GHANA LIMITED
09.2007 - 05.2012
- Publicized about our facilities and services available
- Responded to irate customers and attended to their needs
- Established good relationship with the staff and customers
- Issued invoices to customers for prompt payment
- Composed report on customer satisfaction and feedback.
Education
BSC MANAGEMENT STUDIES, Business Management, Marketing, Accounting, Quantitative Methods, International Business, Business Law -
UNIVERSITY OF CAPE COAST
DIPLOMA IN MANAGEMENT STUDIES, Business Management, Principal of Marketing, Economics, Business Law -
UNIVERSITY OF CAPE COAST
General Arts -
NSABA PRESBYTERIAN SENIOR HIGH SCHOOL
01.2006
Skills
Client Engagement
Executive Support (Administrative and Office Support)
Microsoft Office
Document and Records Management
Product and Service Knowledge
Canva
Social Media Platform: WhatsApp, Instagram, Facebook
Team Collaboration
Languages
English
Twi
References
- Mr. Daniel Aryee, Human Resource Manager, Key Architectural Co. Ltd, +233 243115314
- Mr. Aron Nikoi Kotei, Ecobank Ghana Limited, Bank Assurance Department, +233 242227886
Timeline
Customer Service Executive / Executive Secretary
KEY ARCHITECTURAL CO. LTD
08.2016 - Current
GHANA PORTS AND HARBOURS AUTHORITY - NATIONAL SERVICE
09.2015 - 07.2016
Insurance Broker / Customer Service
ECOBANK GHANA LIMITED
04.2015 - 07.2015
Customer Service / Marketing
CERAGEM GHANA LIMITED
06.2012 - 10.2014
Supply / Sales Executive
EDEN TREE GHANA LIMITED
09.2007 - 05.2012
BSC MANAGEMENT STUDIES, Business Management, Marketing, Accounting, Quantitative Methods, International Business, Business Law -
UNIVERSITY OF CAPE COAST
DIPLOMA IN MANAGEMENT STUDIES, Business Management, Principal of Marketing, Economics, Business Law -
UNIVERSITY OF CAPE COAST
General Arts -
NSABA PRESBYTERIAN SENIOR HIGH SCHOOL