Summary
Overview
Work History
Education
Skills
Academic Research
References
Positions Occupied
Hobbies and Interests
Training
Languages
Additional Information
Timeline
Generic

ROSE AMOABEA

Asamankese

Summary

Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

15
15
years of professional experience

Work History

Personal Banker

GCB Bank Ltd.
09.2020 - Current
  • Role includes investment processing; fixed deposits and treasury bill transactions, cheques clearing, issuance of atm cards, cheque books requisition and issuance, attending to customers needs
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Responded to customer inquiries regarding new accounts and account services.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Cashiering/Teller

GCB Bank Ltd.
04.2020 - 09.2020
  • Deposits, Cash and cheques withdrawal, Payment Orders, Foreign Transactions: Western Union, Ria, money Gram, unity link.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Calculated fees due, interest and change for customer transactions.

National Service Personnel

GCB Bank Ltd.
09.2018 - 09.2019
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • In charge of all ATM debit cards, Responsible for all maintenance,
  • Closing accounts and issuing Payment Orders when the need arises,
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Internship

GCB Bank Ltd.
07.2017 - 08.2017
  • Training and working as customer service representative, In charge of ordering and issuing all savings withdrawal books and cheque books, In charge of e-zwich loading and withdrawals

Sales girl

TOBINCO PHARMACY
05.2009 - 08.2009
  • Credited with providing customers with available information about our products
  • Efficiently processed transactions, accurately handling cash and credit card payments.
  • Handled phone inquiries from customers, providing product information and resolving any issues promptly.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted regular price checks to ensure accurate pricing on all products throughout the store.
  • Assisted in managing store operations, including opening/closing procedures and daily reconciliation of cash drawers.
  • Managed customer accounts to secure customer satisfaction and repeat business.


Education

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University Of Science And Technology
09.2018

WASSCE- Business - Business

Akokoaso Senior High Technical School
Ghana
06.2013

BECE -

Akokoaso Methodist Preparatory And JHS
Ghana
01.2009

Skills

  • Multi-Tasking
  • Problem solving
  • Communication
  • Team work
  • Sales expertise
  • Attention to Detail
  • Relationship Building
  • Customer Service
  • Account Maintenance
  • Financial Services
  • Account Management
  • Transaction Processing
  • Safe Deposit Box Oversight
  • Sales Growth
  • Client Relationship Management
  • Customer Satisfaction

Academic Research

  • Tourism as a Tool for Poverty Alleviation: Case study, Lake Bosomtwe-Abono (2017)
  • Stress, Leisure and Recreation among University Students: Case study, Private Universities In Kumasi. (2018)

References

  • Mr. Anthony Kofi Asare, Treasury Head- GCB Bank LTD Head Office, 0277540392, akasare@gcb.com.gh
  • Mr. Stephen Bamfo, Manager- GCB Bank Ltd, Osu, 0209448937 / 0244626121, sbamfo@gcb.com.gh

Positions Occupied

  • Akyemansa Elite Union ER - Secretary
  • GHAMSU Knust Ladies of Vision - Coordinator

Hobbies and Interests

  • Singing and Playing Music
  • Touring.

Training

  • Value of the Customer and its impact on the Bank
  • Creating Memorable Experience for the customers Satisfaction

Languages

English
Bilingual or Proficient (C2)

Additional Information


PROFESSIONAL TRAINING

  • Value of the Customer and its Impacts on the Bank
  • Creating Memorable Experience for the customers Satisfaction




POSITIONS OCCUPIED

  • Akyemansa Elite Union ER - Secretary
  • GHAMSU Knust Ladies of Vision - Cordinator



ACADEMIC RESEARCH

· Tourism as a Tool for Poverty Alleviation: Case study, Lake Bosomtwe-Abono (2017)

· Stress, Leisure and Recreation among University Students: Case study, Private Universities In Kumasi. (2018)


Timeline

Personal Banker

GCB Bank Ltd.
09.2020 - Current

Cashiering/Teller

GCB Bank Ltd.
04.2020 - 09.2020

National Service Personnel

GCB Bank Ltd.
09.2018 - 09.2019

Internship

GCB Bank Ltd.
07.2017 - 08.2017

Sales girl

TOBINCO PHARMACY
05.2009 - 08.2009

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University Of Science And Technology

WASSCE- Business - Business

Akokoaso Senior High Technical School

BECE -

Akokoaso Methodist Preparatory And JHS

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