Summary
Overview
Work History
Education
Skills
Skillsandcompetence
Referees
Timeline
Generic

VINCENTIA DEIDE QUAYE

Kumasi

Summary

Efficient professional in financial client services, known for high productivity and ability to complete tasks swiftly and accurately. Specialize in account setup, customer verification processes, and compliance adherence. Excel in communication, problem-solving, and organizational skills, ensuring seamless operations and exceptional client experiences.

Overview

6
6
years of professional experience

Work History

Personal Banker

Yaa Asantewaa Rural Bank
Kumasi
06.2017 - 06.2018
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Advised customers on various financial products available from the bank.
  • Participated in training sessions regarding new banking products or services.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Supervising 10 mobile bankers and an enquiry clerk in their day to day operations

Customer Experience Executive

ABSA formerly Barclays Bank
Kumasi
02.2015 - 05.2017
  • Act as the first point of contact and respond promptly to customer inquiries
  • Own and manage customer queries and complains by taking ownership and resolving in timely manner
  • Own customer service issues and ensure that excellent customer service standards are maintained in the branch
  • Cross selling the various product and services at the branch
  • Obtaining feedback from customers on their perception of service within the branch by encouraging the use feedback systems
  • Assisting customer advisors in opening of account and ensuring the implementation of policies and procedures
  • Generating weekly report on service level agreement in the branch
  • Training: Customer Service, KYC (Know your customer), Anti-money laundering

National Service Personnel

National Service Secretariat
Bogoso
09.2012 - 10.2014
  • Handle daily scheduling tasks and provide administrative support to the district director
  • Provide clerical support to the district director by copying, and filing documents
  • Draft agendas, record minutes and generate documents to facilitate meetings
  • Complete forms, reports, logs and records to quickly handle all documentation for human resources

Attachment (M.I.S officer)

Takoradi Sub- Metro Health Insurance Scheme
01.2012 - 06.2012
  • Registration of new members and re-activation of national ID cards using Oracle Application Software
  • Updating of records of members and cross checking the social security numbers of SSNIT contributors

Education

B.Sc. - Banking and finance

Central University College
Miotso-Prampram
07-2012

Skills

  • Attention to detail
  • Written communication and oral communication
  • Can-do attitude
  • Multi-tasking
  • Work independently or collaboratively
  • Interpersonal skills
  • Cross-Selling and Upselling
  • Opportunity Identification
  • Relationship Building
  • Customer Service
  • Issues Resolution
  • Client Relationship Management

Skillsandcompetence

  • Excellent level of attention to details and accuracy.
  • Excellent written and oral communication skills.
  • Result driven with can-do attitude.
  • Adept in multi-tasking and working in a fast pace environment.
  • Ability to work independently or collaboratively.
  • Excellent human relationship built over 5 years of interacting with people of diverse backgrounds.

Referees

Beatrice Frimpong Yamoah  

ABSA            

A/R Cluster Manager                                                           

Tel. 0208127604   

   

Mr. Augustine Appiagyei

 Branch Manager

  Yaa Asantewaa Rural Bank

Tel.0277018832                        

Timeline

Personal Banker

Yaa Asantewaa Rural Bank
06.2017 - 06.2018

Customer Experience Executive

ABSA formerly Barclays Bank
02.2015 - 05.2017

National Service Personnel

National Service Secretariat
09.2012 - 10.2014

Attachment (M.I.S officer)

Takoradi Sub- Metro Health Insurance Scheme
01.2012 - 06.2012

B.Sc. - Banking and finance

Central University College

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VINCENTIA DEIDE QUAYE