Rita Ansah-Sackey
Accra
Summary
Highly motivated and customer-focused individual with strong communication skills and a passion for helping people. Adept at handling inquiries and resolving issues in a timely and professional manner. Known for maintaining a positive attitude under pressure and committed to providing excellent customer experience across phone, email and social media.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Promotional Venue Manager
Bellatrix Realty And Consultancy
01.2024 - Current
- Actively promoting products and services at designated venues.
- Assisting with sales process by providing product information, arranging viewings and addressing customer inquiries.
- Creating a positive and engaging experience for potential clients, ensuring they are comfortable and well informed.
- Submitting activity reports, tracking leads and contributing to sales targets.
Supervisor
Forestry Commission of Ghana
06.2018 - 09.2022
- Supervising the nursing of seedlings, planting of trees and other activities such as watering, mulching, pruning etc
- Ensuring the proper growth of the trees.
Loan Officer
Kaf Investment Money Lending Limited
01.2017 - 05.2018
- Provided excellent customer service to client
- Provided expert financial advice on mortgage, educational and personal loans
- Analyzed and evaluated applicant's financial status and property to determine feasibility of granting loan
- Educated customer on variety of loan products and available credit options to promote valuable decision making.
- Worked closely with team members to meet deadline.
Loan Relationship Officer (National service)
Students Loan Trust Fund (Koforidua Zone)
09.2015 - 08.2016
- Assisted with the disbursement and recovery of loans
- Prospected for new applicants
- Improved customer satisfaction and finding creative solutions to problems and complaints
- Helped to develop a better strategic plan to achieve our weekly target
- Enhanced knowledge in computing
Marketing Agent (Internship)
Star Micro Insurance Company Limited
06.2014 - 08.2014
- Recommended product changes to enhance customer interest and maximize sales
- Handled the bookkeeping records of clients
- Developed a good worker-client relationship.
Education
Bachelor of Art in Sociology with Linguistics -
05.2015
West Africa Secondary School Certification Examination -
04.2011
Skills
- Customer Service
- Strong verbal and communication skills
- Team work
- Adept in Microsoft office suite, Excel and statistical package for social sciences
- Time management
- Administration support
- Good worker-client relationship
- Ability to work under pressure with little or no supervision
- Results oriented
- Marketing Analytics
- Multicultural Marketing
- Customer relations
- Attention to details
Leadership Experience
- September 2012-May 2013 Hall Representative (Elizabeth France Sey Hall , Campus Christian Family-University of Ghana, Legon Chapter)
- September 2013-May 2014 Course Representative (University Of Ghana)
Extra Curriculum
- Head of State Award (2008-2011); Participated in clean up exercises, visited villages and reported to the government about their social needs and suggested solutions.
- African Business Network (March 2015): Entrepreneurship, funding, investment and insurance Polices.
- African Right Initiative International (2014-2015): Monitored a needy child, taught children in deprived area, raised funds to support them and engaged in workshops on voluntarism.
References
- Prof. Dan-Bright S. Dzorgbo, Department of Sociology, University of Ghana, +232 266694666 , ddzorgbo@ug.edu.gh (My Lecturer and supervisor of my long essay)
- Adu-Boahen Acheampong, Principal Manager - Repayment, resource and mobilization, Students' Loan Trust Fund, Ghana. +233 207293263. aadu-boahen@sltf.gov.gh (Adu-Boahen was my supervisor at Students Loan Trust Fund)
- Mr Asiedu-Ansu, Head of Data and Analyst COE, Finance Department , Telecel Ghana, +233 202001351 (Counselor)
Hobbies and Interests
- Cooking
- Involvement in volunteerism.
Certification
Bachelor of Arts in Sociology and Linguistics, University of Ghana Legon - 2015
Timeline
Promotional Venue Manager - Bellatrix Realty And Consultancy
01.2024 - Current
Supervisor - Forestry Commission of Ghana
06.2018 - 09.2022
Loan Officer - Kaf Investment Money Lending Limited
01.2017 - 05.2018
Loan Relationship Officer (National service) - Students Loan Trust Fund (Koforidua Zone)
09.2015 - 08.2016
Marketing Agent (Internship) - Star Micro Insurance Company Limited
06.2014 - 08.2014
University of Ghana - Bachelor of Art in Sociology with Linguistics,
Aburi Girls' Senior High School - West Africa Secondary School Certification Examination,
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