RICHARD TINDANA
Accra
Summary
Experienced Sales and Marketing professional with a demonstrated history of acquiring cutting-edge medical instrumentation for clinical diagnosis in the healthcare sector with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Associate
RESTAURANG ASSISTANS
06.2022 - 02.2023
- Resolving customer issues as and when they arise
- Ensure that customers are satisfied with the company's services
- Escalating customer complaints to Lead supervisor and the housekeeping team.
- Develop customer relationships during walk-in experiences to ultimately create a premium brand experience.
- Assist market event, explore customer needs and stimulate customer demand
- Collect external sales leads and attract potential customers.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Sustainability Intern
Kjellsson Logistics and Transport
10.2021 - 01.2022
- Promoted sustainable practices within the organization through effective communication campaigns and employee engagement activities.
- Assisted in identifying the company''s carbon footprint by implementing energy-saving initiatives and waste reduction strategies.
- Recommended life cycle assessments of products or services offered by the company, identifying opportunities for further optimization.
- Collaborated with cross-functional teams to integrate sustainability considerations into daily operations and decision-making processes.
- Assessed potential risks associated with climate change impacts on business operations, supporting long-term strategic planning efforts.
- Assessed or proposed sustainability initiatives by considering cost-effectiveness, technical feasibility, and acceptance.
SALES CONSULTANT
RSHATIN ENTERPRISE
10.2018 - 06.2021
- Assist in the creation of procedures and protocols designed to increase conversion of leads into sales
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Create, innovate and maintain mutually beneficial relationships with clients
- Analyze market trends and discover new opportunities for growth.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
AREA CORDINATOR
NAMARKA MODERN MEDICALS LTD
04.2015 - 09.2018
- Coordinate with Branch Managers to establish and communicate branch goals, delegate and actively supporting employee growth, and upholding company policies
- Actively supporting branch to establish and achieve branch profitability goals and increasing the branch's market share through regular sales efforts
- Help Managers in the development and implementation of an annual marketing and sales plan, directing branch marketing activities, and developing an annual sales and promotion program
- Develop a constructive relationship with the management team, and identify the areas in which their support and advice can be used most effectively.
BRANCH MANAGER
NAMARKA MODERN MEDICALS LTD
03.2012 - 03.2015
- Manage and coordinate staff activities, budget and logistics
- Improved the customer service by implementing a new sales methodology, a CRM and a loyalty program
- Direct and coordinate counter and outside sales efforts
- Direct sales program to develop new markets
- Expanded operations to all the northern regions of Ghana.
Education
Master of Science - International Business And Marketing
Kristianstad University
Kristianstad, Sweden06.2022
MBA - General
ACCRA BUSINESS SCHOOL
Accra01.2020
Bachelor of Science - Accounting
CENTRAL UNIVERSITY COLLEGE
Accra07.2006
Associate of Science - Accounting
LONDON CHAMBER OF COMMERCE AND INDUSTRY (LCCI)
Accra01.2000
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Customer Relationship Management (CRM)
- Sales Techniques
Personal Information
- Gender: Male
- Nationality: Ghanaian
Corecompetences
- Microsoft Office Suite
- Proactive problem-solving
- Digital Marketing
- Team Building and leadership
- Team Management
- Interpersonal communication skills
- Sales & Marketing Strategy
References
- Charlotte Lind, Supervisor, Restaurang Assistans, Norra Vallgatan, 82, Malmo, Sweden, 211 22, charlotte.lind@restaurangassistans.se, +46 40128660
- Dr. Christian H. Koch, Master Program Director, Kristianstad University, SE-291 88, Kristianstad, Sweden, christian.koch@hkr.se, +46 442503142
- Mr. Emmanuel Amoka Akaare, Manager, Cooperative Credit Union Ltd, P.O. Box TL 185, Tamale, Ghana, akaarema@gmail.com, +233245368913
- Dr. Jonas Kwabla Fiadzawoo, Senior Lecturer/Head of Dept, Dept. of Language and Information Studies, University for Development Studies, Tamale, Ghana, fiadzawoo@uds.edu.gh, +233244871349
Training
- Work Integrated Learning (WIL) Project, 2021-2022, Certificate
- MasterCard Associate program, 2023
Languages
Swedish
Beginner (A1)
Timeline
Associate
RESTAURANG ASSISTANS
06.2022 - 02.2023
Sustainability Intern
Kjellsson Logistics and Transport
10.2021 - 01.2022
SALES CONSULTANT
RSHATIN ENTERPRISE
10.2018 - 06.2021
AREA CORDINATOR
NAMARKA MODERN MEDICALS LTD
04.2015 - 09.2018
BRANCH MANAGER
NAMARKA MODERN MEDICALS LTD
03.2012 - 03.2015
Master of Science - International Business And Marketing
Kristianstad University
MBA - General
ACCRA BUSINESS SCHOOL
Bachelor of Science - Accounting
CENTRAL UNIVERSITY COLLEGE
Associate of Science - Accounting
LONDON CHAMBER OF COMMERCE AND INDUSTRY (LCCI)
Similar Profiles
Bianca SvenssonBianca Svensson
Personal Assistant at Kompis Assistans ABPersonal Assistant at Kompis Assistans AB
Hibo Nasiib FarhanHibo Nasiib Farhan
Personal Care Assistant at Carelli Personlig AssistansPersonal Care Assistant at Carelli Personlig Assistans
MARYAM HUSSEINMARYAM HUSSEIN
Personal Assistant at Carelli AssistansPersonal Assistant at Carelli Assistans