Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Richard Abrokwah

Richard Abrokwah

Takoradi

Summary

I am eagerly looking for an IT Technician opportunity where I can contribute educational credentials and training. I possess excellent communication and problem-solving skills and a strong interest in technical and network operations.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Branch Manager

Modedees Terminal Company
07.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Networking Engineer

Richco Network
01.2023 - 01.2024
  • Monitored system performance to identify potential issues.
  • Developed customized solutions for unique client requirements, demonstrating adaptability and problem-solving skills.
  • Improved system stability through comprehensive monitoring, proactively identifying potential issues before they escalated into critical problems.
  • Implemented disaster recovery plans that minimized data loss during unforeseen events or system failures.

IT Technician (Field)

Elecset Network
01.2022 - 01.2023
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Education

Business Student

Academy of Christ The King

Certificate - Entrepreneurial Leadership

Wheaton College
01.2020

Training - Networking Engineering

Elecset Network
01.2022

Skills

  • Leadership
  • Company Network Setup
  • Network Security
  • Customer relationships
  • Branch operations management
  • Relationship building and management

Certification

  • Wheaton College, Certificate in Entrepreneurial Leadership
  • Elecset Network, Certificate in Networking Engineering

Timeline

Branch Manager

Modedees Terminal Company
07.2024 - Current

Networking Engineer

Richco Network
01.2023 - 01.2024

IT Technician (Field)

Elecset Network
01.2022 - 01.2023

Business Student

Academy of Christ The King

Certificate - Entrepreneurial Leadership

Wheaton College

Training - Networking Engineering

Elecset Network

Similar Profiles

CREATE PROFILE
Richard Abrokwah