Daniel Ofori Tetteh

• Implemented strategies, which has seen an increase in uptake of electronic banking products at the Branch.
• Contributed to the growth of deposits by over 30 percent over the period.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Organised regular coaching and training exercises with staff to build motivation.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Conducted regular branch staff meetings to communicate goals and objectives.
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Resolved customer complaints quickly and professionally to maintain satisfaction.
• Established strong rapport with stakeholders to enhance business credibility.

Carried out day-to-day duties accurately and efficiently.

• Displayed energy and enthusiasm in fast-paced environment.
• Increased revenue by upselling and recommending products.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Oversaw daily operations to achieve high productivity levels.
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• Set team performance goals and monitored progress to encourage attainment.
• Directed day-to-day work of a new at the new branch to implement the business agenda of the branch.
• Established strong rapport with stakeholders to enhance business credibility.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Built a strong service culture at Amasaman for the MTO business leading to the Branch being as a top performer in the foreign remittance payment business.