RASHAD ABDUL-HAMID
KUMASI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Consultant
STANBIC BANK GHANA LIMITED
Tarkwa
06.2013 - Current
- Engaging customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing primary customer support to internal and external customers.
- Identifying opportunities and cross-sell to customers.
- Exceeding performance targets consistently by maintaining strong call control and calm in stressful situations.
- Responding to customer requests for products, services, and company information.
- Clarifying customer issues and determining the root cause of problems to resolve product or service complaints.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Developed relationships with customers to ensure repeat business opportunities.
- Adhered to company policies while providing excellent customer service.
- Collaborated with colleagues across departments to ensure satisfaction of customer requests.
Executive Banker(Acting)
Stanbic Bank Ghana
Takoradi
06.2023 - 12.2023
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Processed loan applications and prepared relevant documents for approval.
- Monitored changes in regulations affecting banks and updated policies accordingly.
Universal Banker(Acting)
Stanbic Bank Ghana
Takoradi
06.2019 - 07.2019
- Prospected for customers based on the segment's Customer Value Proposition.
- Migrated customers to our digital channels.
- Identified cross-sell opportunities and sold products and services based on customer needs.
- Assisted in providing excellent customer service and sustained relationship.
- Resolved problems, improved operations, and provided exceptional service.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Executive Banker(Acting)
Stanbic Takoradi Branch
Takoradi
02.2019 - 07.2019
- Prospected for affluent customers base on the Customer Value Preposition and ensured effective customer onboarding.
- Contributed more than 70% growth on the portfolio's balance sheet within the period
- Assisted in Data quality and effective control environment.
- Advised customers on bank products, services and financial planning options.
- Worked with the team and drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Exceeded personal sales goals on consistent basis.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for approval.
Personal Solution Consultant
Stanbic Bank Ghana
Suame-Sunyani
05.2011 - 06.2013
- Generated new sales leads through cold calling and networking activities.
- Organized client visits and sales presentations.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Acquired over a thousand personal and business accounts.
- Identified opportunities for cross-selling additional products and services.
- Sold over half a million cedis personal and SME loans.
- Maintained accurate records of all sales and prospecting activities.
- Performed other duties assigned to me from time to time
- ACHIEVEMENT-I was one of the top 5 Sales Consultants out of over 40 sales consultants during the period in terms of volume and value in both assets and liabilities.
Account Support Officer(Acting)
Stanbic Bank Ghana
Sunyani
02.2012 - 04.2012
- Ensured proper filing system and Improved customer data quality on customer on-boarding.
- Handled the processing of clearing cheques (POD).
- Collaborated with the team and delivered an excellent audit report and sales performance.
- Maintained accurate records of customer transactions; reconciled daily accounts and prepared monthly financial reports.
- Ensured compliance with applicable laws, regulations and internal policies related to banking operations.
Dispensary Assistant(National Service)
KONONGO ODUMASE GOVERNMENT HOSPITAL
Konongo
10.2008 - 08.2009
- Processing National Health Insurance claims for the hospital
- Managed confidential patients records
- Assisted the dispensary department in attending to patients
- Developed and maintain a good filing system
- Timely submission of claims
- Assisted the Out Patients Department to deliver good service with a high level of professionalism
- Contributed to generating a record revenue for the hospital over GHS300k during the time.
- Processed payments in accordance with company policies and procedures.
- ACHIEVEMENTS: Due to my hard work and dedication, the facility achieved the highest revenue since its establishment
- Professionalism, excellent service, and data quality also improved.
Education
MBA - International Business
Kwame Nkrumah University of Science&Technology
Kumasi01-2024
BBA - Banking And Finance
Kwame Nkrumah University of Science &Technology
Kumasi06.2014
Higher National Diploma - Marketing
Kumasi Technical University
Kumasi06.2008
Secondary School Certificate Examination - Accounting
BUSINESS SECONDARY SCHOOL
Tamale08.2003
Skills
- Proficient in Microsoft Office, including Word, Excel, PowerPoint and currently learning programming to enhance my IT skills in this technological driven environment
- Basic knowledge in computer programming(HTML)
- Creative problem solving
- Strategic sales knowledge
- Problem-solving abilities
- Active Listening
- Retail sales customer service
- Excellent client relations
- Multi-Task Management
- Adaptive team player
References
- Mr Abdul Mugiz Ahmed, Stanbic Bank Ghana, Manager, Private Banking, 0246199222
- Mr.Charles Asante, Stanbic Bank Ghana-Tarkwa Branch, Branch Manager, 0244-257885
Accomplishments
- 2X Customer Service Star-Accra Mall Branch 2015
- Top 3 Best Personal Sales Consultant-Sunyani Branch 2012-2013
Affiliations
- Member Asante Akyim North NSP Football team 2009/2010
- President Ghana Muslim Students Association-Kumasi Technical University-2008
Timeline
Executive Banker(Acting)
Stanbic Bank Ghana
06.2023 - 12.2023
Universal Banker(Acting)
Stanbic Bank Ghana
06.2019 - 07.2019
Executive Banker(Acting)
Stanbic Takoradi Branch
02.2019 - 07.2019
Customer Service Consultant
STANBIC BANK GHANA LIMITED
06.2013 - Current
Account Support Officer(Acting)
Stanbic Bank Ghana
02.2012 - 04.2012
Personal Solution Consultant
Stanbic Bank Ghana
05.2011 - 06.2013
Dispensary Assistant(National Service)
KONONGO ODUMASE GOVERNMENT HOSPITAL
10.2008 - 08.2009
MBA - International Business
Kwame Nkrumah University of Science&Technology
BBA - Banking And Finance
Kwame Nkrumah University of Science &Technology
Higher National Diploma - Marketing
Kumasi Technical University
Secondary School Certificate Examination - Accounting
BUSINESS SECONDARY SCHOOL
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