RASHAD ABDUL-HAMID
Banker
Accra
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Consultant
STANBIC BANK GHANA LIMITED
Tarkwa
06.2013 - Current
- Migrating customers to the appropriate channels
- Engaging customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing primary customer support to internal and external customers.
- Identifying opportunities and cross-sell to customers
- Exceeding performance targets consistently by maintaining strong call control and calm in stressful situations.
- Responding to customer requests for products, services and company information.
- Clarifying customer issues and determining root cause of problems to resolve product or service complaints.
- Offering advice and assistance to customers, paying attention to special needs or wants.
Executive Banker(Acted)
Stanbic Takoradi Branch
Takoradi
02.2019 - 07.2019
- Prospected for affluent customers and ensured effective customer onboarding
- contributed more than 50% growth on the portfolio's balance sheet within the period
- Assisted in Data quality and effective control environment
- Implemented sales strategies that established relationships with target customers
- Improved CSAT
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Universal Banker(Acted)
Stanbic
Takoradi
06.2019 - 07.2019
- Prospected for customers base on the segment value preposition
- Attended to Personal Banking and SME customer service requests
- Migrated customers to our digital channels
- Identified cross-sell opportunities and sold products and services based on customer needs
- Assisted in providing excellent customer service and sustained relationship
- Resolved problems, improved operations and provided exceptional service.
Personal Solution Consultant
Suame
05.2011 - 06.2013
- Prospected for profitable customers
- Acquired over a thousand personal and business accounts
- Sold over half a million cedis personal and SME loans
- Migrated customers to more effective channels
- Cross-sell other products and services
- Provided excellent customer service
- Performed other duties assigned to me from time to time
- ACHIEVEMENT-I was one of the top 5 Sales Consultants out of over 40 sales consultants during the period in terms of volume and value in both assets and liabilites
Acting Account support Officer
Stanbic-Suame
Sunyani
02.2012 - 04.2012
- Ensured proper filing system
- Ensured appropriate customer KYC and onboarding
- Handled the processing of clearing cheques (POD)
- Improved customer data quality
- Other duties assigned to me from time to time
- ACHIEVEMENTS-Contributed to achieving satisfactory audit results in 2013.
- Collaborated with team members to achieve target results.
DIRECT SALES REPRESENTATIVE
STANDARD CHARTERED BANK LIMITED
KUMASI
01.2010 - 04.2011
- Prospected for SME clients for the Bank
- Opening of new accounts for new clients
- Handled customers queries face to face and over the Phone
- Provided and sustained profitable customer relationship
- Performed other duties assigned to me from time to time
- ACHIEVEMENTS: My major achievement during my time at the bank was the high sales in the bank’s new clients acquisition in both Personal Banking and SME space.
Dispensary Assistant
KONONGO ODUMASE GOVERNMENT HOSPITAL
10.2008 - 08.2009
- Processing National Health Insurance claims for the hospital
- Managed confidential patients records
- Assisted the dispensary department in attending to patients
- Developed and maintain a good filing system
- Timely submission of claims
- Assisted the Out Patients Department to deliver good service with high level of professionalism
- Contributted in generating a record revenue for the hospital over GHS300k
- ACHIEVEMENTS: Due to my hardwork and dedication the facility achieved the highest revenue since its establishment
- Professionalism,excellent service and data quality also improved.
Sales Executive-Internship
PHC MOTORS
Kumasi
06.2007 - 08.2007
- Telesales
- Assisted potential clients in the showroom for inspection
- Assisted the sales team in planning and executing of sales strategies
- Attended to customers needs at the showroom
- ACHIEVEMENTS: Assisted in creating a prospective customer database which resulted in increased sales and customer service for the branch.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
BBA - BANKING AND FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi 05.2012 - 06.2014
Higher National Diploma - HND MARKETING
Kumasi Technical University
Kumasi 08.2005 - 06.2008
High School Diploma -
BUSINESS SECONDARY SCHOOL
Tamale 01.2001 - 08.2003
Skills
Basic knowledge in computer programming
Digitally savvy
Proficient inMicrosoft Office, including Word, Excel, PowerPoint and currently learning programming to enhance my IT skills in this technological driven environmentCreative problem solving
Strategic sales knowledge
Timeline
Universal Banker(Acted)
Stanbic
06.2019 - 07.2019
Executive Banker(Acted)
Stanbic Takoradi Branch
02.2019 - 07.2019
Customer Service Consultant
STANBIC BANK GHANA LIMITED
06.2013 - Current
BBA - BANKING AND FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
05.2012 - 06.2014
Acting Account support Officer
Stanbic-Suame
02.2012 - 04.2012
Personal Solution Consultant
Suame
05.2011 - 06.2013
DIRECT SALES REPRESENTATIVE
STANDARD CHARTERED BANK LIMITED
01.2010 - 04.2011
Dispensary Assistant
KONONGO ODUMASE GOVERNMENT HOSPITAL
10.2008 - 08.2009
Sales Executive-Internship
PHC MOTORS
06.2007 - 08.2007
Higher National Diploma - HND MARKETING
Kumasi Technical University
08.2005 - 06.2008
High School Diploma -
BUSINESS SECONDARY SCHOOL
01.2001 - 08.2003