Racheal Nyantakyiwaa

• Market Research and Analysis: Conducting research to understand the preference of consumers regarding digital payments, formulating and developing effective marketing strategies that align with organizational set goals.
• Target Audience identification: Identifying key market audience to suit marketing message such as Banks, Fintech partners and SMEs,
• Brand Awareness And Management;Building and creating awareness of digital payments solutions and hard- ware repairs within West Africa market and position the company secure, reliable and innovative.
• Local Content and Compliance; Ensuring marketing activities and materials are incompliance with the regulations set by Ghanaian financial bodies like the Bank of Ghana{BoG} or the Central Bank of Ghana and communicate trust , fraud prevention and security to customers.
• Relationship Management; Building and maintaining strong relationships with customers and liaising with internal and external partners to ensure consistent message and coordinated efforts.
• Marketing Strategy and Planning; Develop and execute marketing strategies to grow EFT products and services such as POS, Mobile payments and online transfers.
• Stakeholder Management ; Represent the company at industry's events,conferences, exhibition and collaborate with banks ,telcos and payment networks.

• Oversaw daily operations that ensure compliance with company policies and procedures.
• Analyze sales data, cash handlings and implementing strategies that enhanced customer experience,
• Monitor staff performance and handle discipline when needed.
• Responsible for the day to day customer satisfaction, resolving issues promptly and maintains a welcoming and clean dinning environment at all times
• Manage inventory levels and reporting daily performance to the owner.
• managed 15 working staff and approximately 20 calls and emails per day.

Public and Relations Support;

• Help the PRO in communicating with client.
• Go on educational , sanitization activities and help manage walk-in clients.

Client Services;

• Provide guidance on registration and renewal of members of the scheme and attend to client enquiries and complaints respectfully.

Compliant Handling

• Record compliant and forward them to the appropriate units and follow up on unresolved issues to ensure timely resolutions.

Community Outreach

• Support field activities such as education and registration exercises
• Implemented strategies to streamline claims processing, reducing turnaround time for approvals.

• Collaborated with cross-funtional teams to enhance communication and workflow.
• Assist with the sales team during market visit and roadshows.
• Participated with product promomtions and market reach reserach.
• Collect market and customer feedback.
• Obseve teamwork, leadership and problem solving.
• Gain pratical industry expirence.

• Assist in delivery.
• Coordination with driver and warehouse staff.
• Verify legal age requirement where applicable.
• Developed sales, negotiation and communication skills.
• Report safety or operational issues to supervisor.
• Monitor competitor pricing and product.
• Support senior sales staff in meeting target.
• Ensure customer satisfaction and repeat.
• Help with product promotion, tasting where permitted.