RACHAEL ADAMS
Cape Coast
Summary
I am a highly motivated, detail oriented and multi skilled procurement graduate with an eagerness to learn in order to gain practical knowledge and experience in providing quality and valuable services to a wide range of businesses. I want to secure a responsible long career opportunity to fully utilize my training and skills, while making a significant contribution to the success of your company. I possess strong analytical acumen and works effectively with and for a team towards a stated goal.
Overview
3
3
years of professional experience
Work History
Teller
CalBank PLC
06.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Client Service
CalBank PLC
02.2024 - 06.2024
- Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge.
- Established a reputation for exceptional client service by proactively addressing concerns and resolving issues promptly.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
- Collaborated with team members to develop strategies for improving overall client service experience.
- Provided exceptional client service, addressing concerns promptly and professionally to maintain positive relationships.
- Achieved a higher level of client service excellence through consistent communication regarding transaction statuses, issue resolutions, or other pertinent information required during the course of daily operations.
- Collaborated with sales teams for better client service, resulting in increased revenue generation.
- Supported agents with administrative tasks, resulting in better client service and overall time management.
Sales
CalBank PLC
11.2023 - 02.2024
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Utilized consultative sales and closing techniques to meet sales objectives.
- Increased group sales revenue by developing and implementing effective sales strategies.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Sales Person (Internship)
Isdam Enterprise
08.2021 - 10.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
Education
Bachelor of commerce(Procurement and supply chain management ) -
University of cape coast
08.2023
Aggrey Memorial Zion (WASSCE)
06.2019
Mfantsipim Basic School (BECE)
05.2016
Skills
- Computer literacy (MS word, Power Point, Excel)
- Team player
- Analytical and complex problem solver
- Strong written and oral communication skills
- Active learner
Languages
Fluent in Fante
Twi
English
Certificationsorawards
Junior High (Best in English)
References
- Ms Regina Rakia Adams, partner, reginaadams@gmail.com, 0553559050
- Mr. Ransford Obeng, Accountant, raditheboy@gmail.com, 0241686842
- Mr. Isaac Ernest Issah Adams, Manager, isaacadams@gmail.com, 0543794794
Timeline
Teller
CalBank PLC
06.2024 - Current
Client Service
CalBank PLC
02.2024 - 06.2024
Sales
CalBank PLC
11.2023 - 02.2024
Sales Person (Internship)
Isdam Enterprise
08.2021 - 10.2021
Bachelor of commerce(Procurement and supply chain management ) -
University of cape coast
Aggrey Memorial Zion (WASSCE)
Mfantsipim Basic School (BECE)
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