Audrey Ayorkor Akakpo
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Teller
Consolidated Bank Ghana (Contract)
09.2022 - Current
- Accept deposit on account and withdrawals services
- Receive cash and cheques for onward clearing
- Give advisory services to customers
- Handling the payment and receipt for both local and foreign currency
- Selling of banks products and services
- Balancing the day's transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Administrative Assistant
ICGC – Joy Temple, Kaneshie
08.2012 - 01.2020
- Manage the office of the Resident Pastor
- Co-ordinate and maintain administrative records
- Co-ordinate and organize appointments for meetings
- Assist with event planning and implementation
- Maintain effective and efficient storage of office information
- Monitor and maintain office supplies.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Internship (Public Relations Officer)
NHIS (Osu Klottey Sub Metro)
01.2012 - 04.2012
- Handled customer complaints
- Undertook registration of subscribers
- Marketed Health Insurance Scheme and distributed cards to subscribers
- Undertook billing and writing of receipts for subscribers.
Kitting/Packaging Officer
DHL/Airtel, Accra - Ghana
10.2009 - 09.2010
- Undertook kitting and packaging of mobile phones and phone accessories for Airtel Telecommunications Network.
National Service: Teacher
Social Welfare Vocational Inst., Ho
10.2008 - 08.2009
- Taught courses in General Knowledge in Art, Textiles, Tie and dyeing / Batik Making.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Science Admin. (Management Studies) -
Central University College
Higher National Diploma in Textiles -
Takoradi Technical University
Senior Secondary School Certificate of Education -
Krobo Girls Secondary School
Skills
- Excellent Communication and Organizational skills
- Pro-active and an Initiator
- Good Customer Relation
- Computer Proficiency (Microsoft Office – Word, Excel, Power Point and Internet)
- People management and Public relations
- Able to work independently
- Able to execute any other duties assigned
- Proficient in Languages: English (Proficient in writing and speaking) and Two local Ghanaian languages (Ga and Twi)
- Branch operations
- Operational Efficiency
- Banking Software Proficiency
- Customer Service
- Team Collaboration and Leadership
Communityandsocialwork
ICGC – Joy Temple Kaneshie, Head of Children's Department, 08/2011, 08/2012, Taught the youth class, Co-ordinated and organized meeting with head Pastor, Assisted with event planning
Hobbiesandextracurricularactivities
- Listening to Music
- Reading
- Cooking
- Watching Movies/Documentaries
Personal Information
- Date of Birth: 08/08/85
- Marital Status: Married
References
- Dr. Benjamin Armah Quaye, Project Coordinator, Ghana Land Administration Project, P. O. Box M212, Accra, 0501322686, benquaye@yahoo.com
- Pastor David Kissi, Resident Pastor ICGC Petra Temple, Relationship Manager, 0244439043, davidkissi35@gmail.com
- Michellina Okere, Branch Manager, Consolidated Bank Ghana, Manet Tower 3 Airport City Accra, 0552903931, michellina.okere@cbg.com.gh
Timeline
Teller
Consolidated Bank Ghana (Contract)
09.2022 - Current
Administrative Assistant
ICGC – Joy Temple, Kaneshie
08.2012 - 01.2020
Internship (Public Relations Officer)
NHIS (Osu Klottey Sub Metro)
01.2012 - 04.2012
Kitting/Packaging Officer
DHL/Airtel, Accra - Ghana
10.2009 - 09.2010
National Service: Teacher
Social Welfare Vocational Inst., Ho
10.2008 - 08.2009
Bachelor of Science Admin. (Management Studies) -
Central University College
Higher National Diploma in Textiles -
Takoradi Technical University
Senior Secondary School Certificate of Education -
Krobo Girls Secondary School
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