Queen Ruth Wellington
Tema, Accra
Summary
CAREER OBJECTIVES I aspire to build a career in banking and finance and to become a professional in the banking sector teaming with the best in the industry in future.
PROFILE Queen Ruth is seeking a career in an institution that will enable her apply the knowledge acquired educationally and expediently in the field and contribute her quota in helping the company achieve or maintain its high standards, quality care and best customer services.
Empathetic Customer Care Officer known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and communication technology tools. Excel in listening, empathy, and problem-solving to enhance customer satisfaction and foster loyalty. She is result oriented, believes in building a great relationship with colleagues that leads to a healthy team and good work environment.
Overview
7
7
years of professional experience
Work History
Customer Care Officer
AccessBank Ghana Plc
09.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Responded to customer inquiries and concerns within set deadlines.
- Trained new staff on customer service protocols and procedures efficiently.
- Conducted follow-up calls to ensure customer satisfaction and support needs.
- Maintained comprehensive knowledge of banking products and financial services offered.
- Responded promptly to incoming phone calls from customers seeking assistance.
- Collaborated with other departments to ensure prompt resolution of customer issues.
National Service Personnel
National Identification Authority
09.2017 - 08.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Care Service Representative Intern
Ecobank Ghana Plc
06.2016 - 09.2016
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Assisted customers with inquiries about banking products and services.
- Resolved customer complaints regarding sales and service.
- Created detailed reports on customer feedback for management review.
- Contributed to team effort by accomplishing related results as needed.
Quality Assurance Intern
Ecobank Ghana
05.2015 - 06.2016
- Prepared QA evaluation reports and submitted to management.
- Observed and contributed to all phases of projects from test design to launch.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
Education
Bachelor Of Science (BSc) - Procurement, Logistics & Supply Chain Management
Ghana institute of management and public administration (GIMPA)
GreenHills, AchimotaHigher National Diploma(HND) - Purchasing And Supply
Ho Technical University
Ho, Volta RegionSenior High - General Arts
Ideal College
TemaBasic Education - Junior High Education
Kings Court International Junior High School
Ashaiman Skills
- Understanding Customer Needs
- Telephone Etiquette
- Efficient and Detail oriented
- Customer Data Confidentiality
- Customer feedback analysis
- Customer relationship management
- Communication skills
- Team collaboration
Languages
1,A1,5,C1,5,C1,5,C1
Skills
- Calm and Professional Under Pressure
- Service Promotions
Languages
English, Twi
First Language
Ewe
Proficient
C2
Timeline
Customer Care Officer
AccessBank Ghana Plc
09.2019 - 01.2022
National Service Personnel
National Identification Authority
09.2017 - 08.2018
Customer Care Service Representative Intern
Ecobank Ghana Plc
06.2016 - 09.2016
Quality Assurance Intern
Ecobank Ghana
05.2015 - 06.2016
Bachelor Of Science (BSc) - Procurement, Logistics & Supply Chain Management
Ghana institute of management and public administration (GIMPA)
Higher National Diploma(HND) - Purchasing And Supply
Ho Technical University
Senior High - General Arts
Ideal College
Basic Education - Junior High Education
Kings Court International Junior High School