Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Hi, I’m
Julius Amoako
Administrator, Customer Care Assistant
Kasoa
Summary
Overview
5
years of professional experience
Work History
Ghana Water Company Limited
Customer Care Officer
01.2019 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Forestry Commission of Ghana
Supervisor
06.2018 - 10.2018
Job overview
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Golden Intellectual School
Administrator Assistant
10.2017 - 08.2018
Job overview
- Arranged conference rooms and facilities to prepare for meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
University of GhanaAccra, Ghana
Master of Arts from Management And Administration
01.2022
University Overview
Kwame Nkrumah University of Science And TechnologyKumasi, Ghana
Bachelor of Arts from Political Studies
05.2015
University Overview
Skills
- Managing Operations and Efficiency
- Conflict Resolution Techniques
- Administration and Reporting
- Calm and Professional Under Pressure
- Customer Account Management
- Issue and Complaint Resolution
- Technical Support and Assistance
- Customer Data Confidentiality
- Ms Office
- Meeting Coordination
- Inbound Phone Call Handling
- Administrative Procedures
- Staff Management
- Managing Office Supply Inventory
- Office Management
- Understanding Customer Needs
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Care Officer
Ghana Water Company Limited
01.2019 - Current
Supervisor
Forestry Commission of Ghana
06.2018 - 10.2018
Administrator Assistant
Golden Intellectual School
10.2017 - 08.2018
University of Ghana
Master of Arts from Management And Administration
Kwame Nkrumah University of Science And Technology
Bachelor of Arts from Political Studies
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