PRINCE OKYERE
Summary
A University of Professional Studies, Accra (UPSA) graduate with a background in Information Technology Management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
IT Manager
Vinark Mill
10.2021 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Implemented strategies for improving customer service.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Evaluated emerging trends in information technology to recommend upgrades or improvements..
- Performed daily maintenance of assembly machines and tooling.
- Graphic designing
IT Technical Support Intern
GA WEST MUNICIPAL ASSEMBLY
Accra
09.2020 - 08.2021
- Performed daily system checks to ensure optimal performance of all computer systems.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Taught Information Technology at Ghana investment Fund for Electronic Communication for basic around the municipality within the premises of Ga West Municipal Assembly.
- Generating and printing property rate bills and business operation permits.
Education
Introduction To Software Engineering -
The Ghana-India Kofi Annan Centre of Excellence
Ridge, Accra10-2023
Bachelor of Arts - Information Technology Management
University of Professional Studies, Accra(UPSA)
Madina08-2020
Diploma - Information Technology Management
University of Professional Studies, Accra(UPSA)
Madina08-2018
Senior High School - General Arts
Apam Secondary School
Apam Central Region06-2014
Skills
- Information confidentiality
- Team Collaboration
- Software Development
- IT service management
- Hardware Configuration
- Customer Service
- MS Office proficiency
- Graphic designing
- Troubleshooting and diagnostics
- Help Desk Support
- Technical Documentation
- System Maintenance
Languages
English
First Language
Affiliations
- Instrumentalist (keyboard and guitar)
- Driving
- Football
References
References available upon request.
Timeline
IT Manager
Vinark Mill
10.2021 - Current
IT Technical Support Intern
GA WEST MUNICIPAL ASSEMBLY
09.2020 - 08.2021
Introduction To Software Engineering -
The Ghana-India Kofi Annan Centre of Excellence
Bachelor of Arts - Information Technology Management
University of Professional Studies, Accra(UPSA)
Diploma - Information Technology Management
University of Professional Studies, Accra(UPSA)
Senior High School - General Arts
Apam Secondary School
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