Primrose Fafa Azaglo

Provided primary customer support to internal and external customers.

• Liaise with Vodaphone, Airtel and partner banks within the Interoperability space to resolve customer complaints.
• Assist Multichoice resolve Dstv and Gotv complaints to increase customer satisfaction.
• Collaborated with team members to develop best practices for enhanced customer satifaction.

• Assist customers who wrongly send money to wrong recipients retrieve their money back
• Liaise with front-liners (call center and service centers) , fraud team and third-party clients to develop solutions and accomplish shared objectives.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Improved operations through consistent hard work and dedication.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Collaborated with staff members to enhance customer service experience and exceed team goals.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Training and coaching new staff.
• Facilitated inter-departmental communication to effectively provide customer support.
• Developed and maintained courteous and effective working relationships.

• Convinced customers through calls to register for Mobile Money to increase Mobile Money subscriber base.
• Made calls to customers educating them about benefits of using MTN Mobile Money service
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Responded proactively and positively to rapid change.

• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Communicated frequently with parents, students and other teachers to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Promoted physical, mental and social development using classroom games and activities.
• Graded and evaluated student assignments, papers and course work.

• Elected House Prefect of St, Rita's House