BRIGHT AMOFA GYAMFI
Obuasi
Summary
Results-driven Software Developer and Data Analyst with over 8 years of experience in driving operational efficiency through automation and data-driven strategies. Proven expertise in Python and SQL, enhancing analytical capabilities to effectively minimize financial risks. Detail-oriented approach and commitment to leveraging technology facilitate superior business outcomes. Seeking to implement innovative solutions that promote continuous process optimization.
Overview
9
9
years of professional experience
Work History
Analyst, Revenue Assurance and Fraud Operations
Scancom PLC (MTN Ghana)
Accra
05.2023 - Current
- Responsible for proactively monitoring and implementing controls, and related activities within the Prepaid, Postpaid, and Roaming Space.
- Conducts in-depth data quality monitoring on the Revenue Assurance and Fraud Management (RAFM) platform.
- Implements primary and secondary data controls for prepaid, postpaid, and roaming services, detecting and preventing potential revenue leakage.
- Performs daily usage trend analyses and generates revenue reports, providing insights to optimize business processes.
- Automation of control mechanisms, enhancing operational efficiency, and minimizing manual interventions using Python (Django, NumPy, Pandas), Power BI, and SQL technologies.
- Performing analysis on borrowing, repayment, and bad debt aging data, delivering actionable insights for financial risk mitigation.
Billing Engineer and Solutions Architect
Ascend Digital Solutions
Accra
11.2021 - 05.2023
- Development and maintenance of reporting scripts to support data extraction, transformation, and load (ETL) processes for the generation of timely and accurate reports for decision-making.
- Ensuring billing accuracy for roaming partners, reconciling TAP files, and coordinating with MNOs to achieve accurate revenue-sharing figures.
- Spearheading automation of billing reports, reducing manual processes, and enhancing data accuracy.
Telecom Billing Engineer and Solutions Architect
TATA Communication
Accra
04.2021 - 10.2022
- Managing comprehensive ETL processes and the creation of user-friendly reports, enabling data-driven decision-making across business units.
- Overseeing the end-to-end billing processes, ensuring accuracy in CDR file processing, tariff updates, and compliance with technical requirements.
- Providing expert consultation on billing strategies, and enhancing revenue assurance through data accuracy and integrity in billing systems.
Engineer, Huawei's CBS and Product Development
Vodafone Ghana
Accra
08.2019 - 04.2021
- Ensuring accurate billing and timely delivery of all post-paid bills.
- Ensuring accurate implementation of all post-paid, hybrid, and roaming tariffs on the billing platform.
- Manage and oversee a well-documented, auditable billing process that assures the quality of the post-paid and hybrid billing services, covering mediation CDR file collection and processing, interconnect billing, broadband authentication, and bill execution.
- Provide second-level maintenance support for all elements in the billing ecosystem.
- This shall include, but is not limited to, all escalations from the 1st line, implementation of platform upgrades, and system expansions.
- Provide a specialist's technical advice to the Billing Operations Manager and key stakeholders on the deployment and testing of new postpaid, hybrid, IoT, and fixed data, GSM data (4G and 3G) products in the billing systems.
- Provide guidelines and propose innovative ideas in the management of billing systems to improve standards in line with changes in technology and business demands.
- API management and assisting with third-party integration to the billing system.
- Development of in-house applications to aid day-to-day operations and monitoring of internal systems using Python (Django), PHP (Laravel), and other web technologies like HTML, CSS, and JavaScript.
Analyst, Post-paid Billing
Vodafone Ghana
Accra
10.2017 - 08.2019
- Review and maintain accurate tariff, pricing rules, and plans in the billing system to ensure accurate charging.
- Development of in-house solutions to aid day-to-day platform monitoring using PHP, Shell Scripting, and web technologies like HTML, CSS, and JavaScript.
- Maintenance and monitoring of the billing system's CBP, OCG, BMP, invoicing, AR, and debt collection modules.
- Configuring, troubleshooting, testing, and launching of roaming tariffs.
- API management and assisting with third-party integrations.
- Providing accurate and timely monthly bills for all post-paid and hybrid subscribers.
- Troubleshooting and error analysis.
Engineer, Intelligent Network and Billing
Millicom (Tigo) Ghana
Accra
07.2016 - 10.2017
- Deployment, implementation, operation, and restoration of Huawei OCS and CBS platforms.
- Development and maintenance of in-house solutions to aid day-to-day operations.
- Configuration of products in line with commercial objectives.
- Analysis, design, administration, and development of applications and reports, using PHP, MySQL, MSSQL, and Oracle technologies for the Technology, Customer Operations, Revenue Assurance, and B2B departments.
- API management and assisting with third-party integrations.
National Service Personnel
Huawei Technologies
Accra
08.2015 - 07.2016
- Pre-cutover and post-cutover testing of CBS 5.5 for Vodafone Ghana.
- Bill's run performance and supervision.
- Operation and maintenance of the following systems: OCG, CBP, INV, BMP, and AR.
- Test and implement new customer requirements and complaints.
- Error analysis and defect resolutions.
Education
MBA - Finance
University of Ghana
07.2020
BSC - Computer Science
Kwame Nkrumah University of Science and Technology
05.2015
Skills
- Python
- Experienced in Django Development
- Skilled in NumPy and Pandas operations
- Skilled in PHP Programming
- Power BI Data Visualization
- Process enhancement
- Trend analysis
- Root-cause analysis
- Attention to detail
- Analytical problem solving
- SQL Programming
Projects
- ePlot - Trend Analysis and Montoring Platform for Millicom GH - 2017
- CRM Software For Henos Energy - 2023
- Petroleum ERP Software for IBM Petroleum - 2024
- Point of Sale and Inventory Management System for Reflo LTD - 2024
- Cylinder Recirculation Model for Goil Ghana - 2024
References
References available upon request.
Timeline
Analyst, Revenue Assurance and Fraud Operations
Scancom PLC (MTN Ghana)
05.2023 - Current
Billing Engineer and Solutions Architect
Ascend Digital Solutions
11.2021 - 05.2023
Telecom Billing Engineer and Solutions Architect
TATA Communication
04.2021 - 10.2022
Engineer, Huawei's CBS and Product Development
Vodafone Ghana
08.2019 - 04.2021
Analyst, Post-paid Billing
Vodafone Ghana
10.2017 - 08.2019
Engineer, Intelligent Network and Billing
Millicom (Tigo) Ghana
07.2016 - 10.2017
National Service Personnel
Huawei Technologies
08.2015 - 07.2016
MBA - Finance
University of Ghana
BSC - Computer Science
Kwame Nkrumah University of Science and Technology
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