PAUL FUI KORSHIE VOWOTOR
Accra
Summary
For the past 10 years +, I’ve been working as a manager.
I have some background in Customer Service, Quality Control & Assurance, Commercial Operations Management and Social Media Management.
Throughout my career, I’ve noticed that I’ve always been good with managing customers and clients.
I have led different projects like launching musical streaming platforms Mdundo.com and Audiomack.com on MTN Ghana, assisting to manage and build USSD interactive platforms for Ghana Interbank Payment and Settlement Systems Limited (GhIPSS), Coca Cola, Vivo Energy, Diageo, National Cyber Security Authority, and Zeepay. Moving forward, I hope to expand my experience across different industries and to learn more.
Overview
22
22
years of professional experience
Work History
Commercial Operations Manager
Rancard Solutions Limited
01.2024 - Current
- Developed strong relationships with suppliers, enabling better negotiation on pricing and terms.
- Led a team of 10 sales professionals to exceed quarterly and annual revenue targets consistently.
- Improved commercial efficiency by streamlining operations and implementing cost-saving measures.
Account Manager
Rancard Solutions Limited
01.2020 - 01.2024
- Facilitate client satisfaction and renew customer relations to drive growth.
- Monitor and analyze customer feedback to identify opportunities for improvement.
- Liaise with marketing and sales teams to develop targeted campaigns.
- Discussed issues with team members to provide resolution and apply best practices.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Ref: Naa Amerley Croffie (H.R Manager) +233244377710
Customer Service Manager
Rancard Solutions Limited
01.2014 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Quality Control Analyst
Rancard Solutions Limited
01.2013 - 01.2014
- Conducting continuous testing of Rancard products to catch bugs before and after launch of product.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Improved overall production efficiency by identifying and resolving quality control issues.
Assistant Loan Administration Officer
TF Financial Services Limited
10.2012 - 10.2013
- Coordinating of branch loan application at head office.
- Following-up on processing loan applications.
- Ensuring proper documentation of loan facilities.
- Loan retrievals from clients.
- Ref: Mr.Francis Nii Armah (Loan Administration, Manager),+233542726951
Ticket Sales Supervisor
Fantasy Entertainment Limited
01.2011 - 03.2013
- Supervise sales of tickets for events.
- Accounts Payable and Receivable.
- On- and Off-line Ticket Marketing.
- Ref: Nana Deykenbou (Assistant Manager), +233204342278
Front Desk Operator
Professional Associates Limited
01.2006 - 04.2007
- Take Stock Of Goods.
- Monitor Internet Connection.
- Data Entry.
- Ref: Mr. Lawrence Adamu, Manager, +233264122893
Sales Executive
VAPGE Enterprise
02.2003 - 09.2005
- Supervision of goods and services.
- Delivery of products.
- Account weekly.
- Ref: Ms Diana Van- Lare Manager, +233248819591
Education
Bachelor of Arts - Graphic Design
Radford University College
Lagos Avenue, East Legon, Accra11-2024
Certificate of Higher Education - Social Media Management
Coursera
Coursera.com2021
Certificate of Higher Education - Chemistry, Physics, And Geography
Preset Pacesetters Senior High School
Accra2004
Skills
- Leadership experience
- Communication skills
- Organizational know-how
- Problem-solving abilities
- Initiative, creativity and results oriented
- Team builder, fast learner and ability to adapt
- Microsoft Office – Word, PowerPoint, Excel, and Access
- Maintaining compliance
- Customer relationship management
- AI and Machine Learning
HOBBIES
Soccer, Photography and Picture editing, Music instrumental mixing, Listening to Music, Athletics, Video gaming, Yoga, Hiking & Camping and Swimming.
Additional Information
- I want to work for a growth-oriented company where I can utilize my skills and learn and develop new skills
Hobbies
- Soccer
- Picture editing
- Music instrumental mixing
- Athletics
- Swimming
- Video gaming, and
- Yoga
Timeline
Commercial Operations Manager
Rancard Solutions Limited
01.2024 - Current
Account Manager
Rancard Solutions Limited
01.2020 - 01.2024
Customer Service Manager
Rancard Solutions Limited
01.2014 - 01.2020
Quality Control Analyst
Rancard Solutions Limited
01.2013 - 01.2014
Assistant Loan Administration Officer
TF Financial Services Limited
10.2012 - 10.2013
Ticket Sales Supervisor
Fantasy Entertainment Limited
01.2011 - 03.2013
Front Desk Operator
Professional Associates Limited
01.2006 - 04.2007
Sales Executive
VAPGE Enterprise
02.2003 - 09.2005
Bachelor of Arts - Graphic Design
Radford University College
Certificate of Higher Education - Social Media Management
Coursera
Certificate of Higher Education - Chemistry, Physics, And Geography
Preset Pacesetters Senior High School
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