Patrick Azon Azubila
Accra
Overview
12
12
years of professional experience
Work History
CCTV and Network Technician
Kusantec Solutions
Accra
02.2023 - Current
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Troubleshot problems related to network infrastructure and performance.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Verified proper working order of hardware and peripherals.
- Established and maintained network systems using networking principles.
- Reviewed specifications and installation diagrams to establish interfaces and integrations.
- Met with clients to discuss security features, needs and service costs.
- Input information from customer calls and onsite service visits into company's system.
Support Technician
CompuGhana
Accra
03.2017 - 07.2020
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided real-time support to everyday users.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
CCTV & Network Engineer
Deluph Sysems
Accra
08.2015 - 03.2017
- Installed wiring and panels and set configurations for security alarm systems, access control and CCTV systems.
- Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
- Ran cables inside walls, within trenches and suspended in air in both residential dwellings and commercial buildings required for security system operation.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Support Engineer
Support Services
Accra
10.2013 - 09.2015
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Completed root cause analysis on routine and complex problems.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education
Some College (No Degree) - Huawei Router And Switching
Huawei
Online, China 05.2021
Some College (No Degree) - Introduction To Windows Sever Administration
Alison
Accra, Ghana11.2019
Some College (No Degree) - Technical Support
Google Coursera
Accra, Ghana11.2018
Some College (No Degree) - CompTIA N+
WinSoft
Accra, Ghana08.2013
Skills
- Access control systems
- Blueprint reading
- Customer support and assistance
- Closed circuit TV systems
- Work ethic
- Microsoft Office
Languages
English
Elementary
A2
Twi
Beginner
A1
GA
Beginner
A1
Timeline
CCTV and Network Technician
Kusantec Solutions
02.2023 - Current
Support Technician
CompuGhana
03.2017 - 07.2020
CCTV & Network Engineer
Deluph Sysems
08.2015 - 03.2017
Support Engineer
Support Services
10.2013 - 09.2015
Some College (No Degree) - Huawei Router And Switching
Huawei
Some College (No Degree) - Introduction To Windows Sever Administration
Alison
Some College (No Degree) - Technical Support
Google Coursera
Some College (No Degree) - CompTIA N+
WinSoft