Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FREDERICK OWUSU-ASIEDU

P. O. Box 04, Ekumfi Essuehyia, Central Region

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology Technician position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

I T SUPPORT

PARAMIS CONSULT
09.2012 - Current
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Updated software to safeguard against security flaws.
  • Assisted over 50 customers in identifying issues and explained solutions to restore service and functionality which increased sales by 10%.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for employees.

IT Technician

GHANA HEALTH SERVICE
08.2009 - 04.2012
  • Maintained 5 office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to customer inquiries and provided technical assistance over phone and in person and this increased sales by 9%.

Education

TRAINING DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

PARADISE SCHOOL SEMINARY AND PROFESSIONAL TRAINING
ACCRA, GHANA
06.2021

High School Diploma -

TEMA TECHNICAL SENIOR HIGH SCHOOL
TEMA, GHANA
07.2008

High School Diploma -

REPUBLIC ROAD SCHOOL
ACCRA, GHANA
04.2005

Skills

  • Problem Solving
  • Case Management
  • Critical Thinking
  • Decision Making
  • Assertiveness Training
  • Team Collaboration

Languages

English
Upper intermediate (B2)
Akan
Advanced (C1)

Timeline

I T SUPPORT

PARAMIS CONSULT
09.2012 - Current

IT Technician

GHANA HEALTH SERVICE
08.2009 - 04.2012

TRAINING DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

PARADISE SCHOOL SEMINARY AND PROFESSIONAL TRAINING

High School Diploma -

TEMA TECHNICAL SENIOR HIGH SCHOOL

High School Diploma -

REPUBLIC ROAD SCHOOL

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