Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology Technician position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
I T SUPPORT
PARAMIS CONSULT
ACCRA, GHANA
09.2012 - Current
Determined hardware and network system issues using proactive troubleshooting techniques.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Managed backup and recovery of data assets to safeguard system availability.
Updated software to safeguard against security flaws.
Assisted over 50 customers in identifying issues and explained solutions to restore service and functionality which increased sales by 10%.
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Delivered onsite technical support for employees.
IT Technician
GHANA HEALTH SERVICE
OTUAM HEALTH CENTER
08.2009 - 04.2012
Maintained 5 office PCs, networks and mobile devices.
Monitored systems in operation and quickly troubleshot errors.
Set up PCs, projectors and microphones for use in video conferencing rooms.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to customer inquiries and provided technical assistance over phone and in person and this increased sales by 9%.
Education
TRAINING DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
PARADISE SCHOOL SEMINARY AND PROFESSIONAL TRAINING
ACCRA, GHANA
06.2021
High School Diploma -
TEMA TECHNICAL SENIOR HIGH SCHOOL
TEMA, GHANA
07.2008
High School Diploma -
REPUBLIC ROAD SCHOOL
ACCRA, GHANA
04.2005
Skills
Problem Solving
Case Management
Critical Thinking
Decision Making
Assertiveness Training
Team Collaboration
Languages
English
Upper intermediate (B2)
Akan
Advanced (C1)
Timeline
I T SUPPORT
PARAMIS CONSULT
09.2012 - Current
IT Technician
GHANA HEALTH SERVICE
08.2009 - 04.2012
TRAINING DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
PARADISE SCHOOL SEMINARY AND PROFESSIONAL TRAINING
<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
Tier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion HostingTier 1 Technical Support Rep/T1E Technical Support Representative/Advanced Product Support at Inmotion Hosting