Papa Kow-Mensah
Takoradi
Summary
Dedicated technician with a knack for critical research and troubleshooting to contribute to maintaining system viability. Offers flexible assistance to professionals to support technology customization, installation, and problematic fixes. Organized approach to support detailed inventory and performance assessment.
Superb collaboration with IT team members to support hardware and software maintenance and service delivery. Hardworking employee with customer service, multitasking, and time management abilities. I am dedicated to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
IT Support Engineer (National Service Personnel)
Ghana Ports And Harbours Authority
Takoradi
12.2024 - 09.2025
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Provided guidance to interns while developing their skillsets in the field of IT Support Engineering.
IT Intern
Ghana Water Company Limited
Takoradi
11.2023 - 12.2023
- Set up new users on their assigned workstations, including the installation of necessary applications and software updates.
- Resolved customer complaints regarding technical problems with products or services promptly.
- Collaborated closely with IT personnel on system upgrades and maintenance projects.
- Installed hardware components such as RAM and power supplies.
Junior Programmer
Duapa Werkspace
Takoradi
08.2020 - 03.2021
- Analyzed coding errors and implemented solutions to improve program accuracy.
- Executed tasks related to maintenance such as backups, patching, and security updates.
- Implemented new features into existing applications based on customer requirements.
- Assisted senior programmers with debugging, testing, and troubleshooting programs.
- Maintained version control records of all source code modifications made during the project life cycle.
- Designed user interfaces with HTML, CSS, JavaScript, JQuery, and AJAX technologies.
- Performed maintenance activities such as backups, patching, and security updates.
Education
High School Diploma -
Fijai Senior High School
Takoradi, Western Region, Ghana09-2020
Microsoft Office Suite Diploma - Computer Software And Media Applications
IPMC
Takoradi, Western Region, Ghana09-2017
Bachelor of Science - Information Technology
Ghana Communication Technology University
Tesano, Accra, GhanaSkills
- Web development expertise
- Customer Service
- Software Installation
- Hardware Installation
- Software Updates
- Microsoft Office
- Interpersonal Communication
Languages
Fante
First Language
Afrikaans
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Timeline
IT Support Engineer (National Service Personnel)
Ghana Ports And Harbours Authority
12.2024 - 09.2025
IT Intern
Ghana Water Company Limited
11.2023 - 12.2023
Junior Programmer
Duapa Werkspace
08.2020 - 03.2021
High School Diploma -
Fijai Senior High School
Microsoft Office Suite Diploma - Computer Software And Media Applications
IPMC
Bachelor of Science - Information Technology
Ghana Communication Technology University