Osumanu Tankari
New Fadama, Accra,Accra, Ghana
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims department. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
19
19
years of professional experience
Work History
Head, Claims, Benefit Payments and Forensics
Enterprise Life Assurance Company
01.2019 - Current
- Trained, and mentored and developed new claims officers with positive and encouraging techniques to maximise performance and team contributions.
- Led drive towards complete automation of all claims procedure and claims payment.
- Saved company more than GHs6million within two years from fraud investigations
- Managed disputes between Life Planners and Client in case of miss-selling and alleged misrepresentation.
- Identified and resolved discrepancies and errors in claims handling.
Head, Forensics And Compliance
Enterprise Life Assurance Company
01.2014 - 12.2018
- Monitor Sales Agents and Investigate any suspicious Activity
- Audit all Benefits paid by Company
- Organize training for all staff, agents and brokers in connection with Anti-Money Laundering in fulfillment of Ghana Anti-Money laundering Act 2008
- Serves as liaison between Company and Financial Intelligence Centre
- Work hand in hand with Law Enforcement Agencies in combat of Occupational fraud
- Collated and updated Company's Risk Register
- Identified fraudulent activities of clients, Life Planners and other accomplices.
Unit Head, Claims Investigation
Enterprise Life Assurance Company
02.2011 - 01.2013
- Identified fraudulent activities of clients, Life Planners and other accomplices.
- Acted as liaison between ELAC and Police as regards prosecution of fraudulent claimants
- Represented company in court in all cases brought against it by customers.
Unit Head, Benefit Payment
Enterprise Life Assurance Company
02.2009 - 01.2011
- Supervised processing of death claims
- Reviewed all benefit payments to clients
- Supervise building and managing of Client Relationship
- Act as liaison between ELAC and Police as regards prosecution of fraudulent claimants
Unit Head, Policy Administration, Liberia Road Branch
Enterprise Life Assurance Company
01.2008 - 01.2009
- Manage all customer service relations at Branch Level
- Supervise processing of death claims
- Conduct investigation into suspicious claims
- Reviewed benefit payments to clients
- Supervise delivery of quality customer care to clients
- Supervise building and managing of Client Relationship
- Act as liaison between Enterprise Life and Police as regards fraudulent claims
Benefit Payment Officer
Enterprise Life Assurance Company
01.2006 - 01.2007
- Processed death claims for clients from all branches
- Conducted investigation into suspicious claims
- Authorised processing of partial withdrawals for clients
- Acted as liaison between ELAC and Police as regards fraudulent claims
Policy Issue And Service Officer
Ghana Life Insurance Company
04.2005 - 01.2006
- Assessed And Underwrote New Business
- Processed Policy Loans
- Processed Surrender and Maturity Claims
- Conducted investigations into claims
Education
MBA in Corporate Governance -
University of Professional Studies, Accra (UPSA)
Accra, Ghana06.2020
Certified Compliance Officer (CFE) - Corporate Governance And Compliance
Global Academy of Finance And Management
United States Of America05.2018
Certified Fraud Fraud Examiner (CFE) -
Association of Certified Fraud Examiners (ACFE)
USA11.2015
Chartered Insurer -
Chartered Insurance Institute, UK
London, United Kingdom08.2011
Associate (ACII) -
Chartered Insurance Institute, UK
London, United Kingdom05.2011
Bachelor of Science in Administration - Banking And Finance
University Of Ghana Business School
Legon, Ghana05.2003
Teachers Certificate 'A' (3YR - POST-SEC) -
Ofinso College Of Education
Ofinso, Ashanti Region06.1996
SC/G.C.E. Ordinary Level - Business Course
Kaneshie Secondary Technical School
Kaneshie, Accra06.1987
Skills
- Teamwork and Collaboration
- Customer Relations
- Friendly, Positive Attitude
- Conflict Resolution
- Analytical and Critical Thinking
- Attention to Detail
- Social Perceptiveness
- Decision-Making
- Time Management
- Excellent Communication
- Loyalty
Accomplishments
- Fellowship Award, Chartered Insurance Institute Ghana, (2022)
- Facilitated training for industry players through Ghana Insurance College.
- MD's Special Award (2023)
Languages
English
Hausa
Twi
Fante
Ga
Arabic
Public Speeches
- Main Resource Person: GIA Organised seminar on Claims Fraud Prevention. (December 2018 – Fiesta Royale Hotel)
- Seminar on Life Insurance for New Fadama Youth (March 2018, New Fadama)
- Visiting Lecturer, Ghana Insurance College
Short Courses And Workshops Attended
- July 2019 – Client Engagement Training – Dzigbordi Consulting Group
- May 2019 Leapfrog Talent Accelerator course for Middle Management (One year course to end in May 2020)
- March 2019 Behaviour And Emotional Intelligence Training – Spearhead Consult
- August 2008 Management Skills Development MDPI
- July 2008 Insurance And Banking Fraud Course Ghana Insurance College
- June 2008 Relationship Management Sky Consult
- May 2007 Effective Communication Skills Creative Business Media Consult
- Feb. 2006 Fundamentals Of Life Assurance Underwriting National Insurance Commission
Other Engagements
- 2002 - 2003 JCR President University Of Ghana Business School
- 2001 – 2002 President Ghana Muslim Students Association, Legon
- 1995 – 1996 Deputy Secretary Teacher Trainees Association Of Ghana (Ashanti- Brong Ahafo Zone)
Hobbies and Interests
- Surfing the Internet
- Soccer
- Reading
Timeline
Head, Claims, Benefit Payments and Forensics
Enterprise Life Assurance Company
01.2019 - Current
Head, Forensics And Compliance
Enterprise Life Assurance Company
01.2014 - 12.2018
Unit Head, Claims Investigation
Enterprise Life Assurance Company
02.2011 - 01.2013
Unit Head, Benefit Payment
Enterprise Life Assurance Company
02.2009 - 01.2011
Unit Head, Policy Administration, Liberia Road Branch
Enterprise Life Assurance Company
01.2008 - 01.2009
Benefit Payment Officer
Enterprise Life Assurance Company
01.2006 - 01.2007
Policy Issue And Service Officer
Ghana Life Insurance Company
04.2005 - 01.2006
MBA in Corporate Governance -
University of Professional Studies, Accra (UPSA)
Certified Compliance Officer (CFE) - Corporate Governance And Compliance
Global Academy of Finance And Management
Certified Fraud Fraud Examiner (CFE) -
Association of Certified Fraud Examiners (ACFE)
Chartered Insurer -
Chartered Insurance Institute, UK
Associate (ACII) -
Chartered Insurance Institute, UK
Bachelor of Science in Administration - Banking And Finance
University Of Ghana Business School
Teachers Certificate 'A' (3YR - POST-SEC) -
Ofinso College Of Education
SC/G.C.E. Ordinary Level - Business Course
Kaneshie Secondary Technical School
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