Osumanu Tankari
Darkuman, Accra,Ghana
Summary
Results-oriented professional skilled in collaboration, customer engagement, and conflict resolution. Exceptional analytical and detail-oriented mindset enhances decision-making and time management capabilities. Effective communicator with public speaking experience, fostering positive relationships and social awareness. Dedicated to applying these strengths to achieve organizational goals and advance career growth.
Overview
20
20
years of professional experience
Work history
Head, Claims, Benefit Payments and Forensics
Enterprise Life Assurance Company
Accra, Ghana
01.2019 - Current
- Mentored new claims officers, enhancing team performance through positive techniques.
- Automated claims and Benefit Payment process, achieving 60% payouts within 24 hours.
- Resolved disputes between Life Planners and clients over miss-selling allegations.
- Identified and corrected errors in claims handling.
- Implemented preventive fraud protection measures saving nearly GHs10 million in three years.
- Led drive towards automation, streamlining the entire claims process.
- Saved company over GHs6 million from fraud investigations.
- Contributed to product committee, developing policies generating 90% of gross premiums.
Head, Forensics And Compliance
Enterprise Life Assurance Company
01.2014 - 12.2018
- Monitor Sales Agents and Investigate any suspicious Activity
- Audit all Benefits paid by Company
- Organize training for all staff, agents and brokers in connection with Anti-Money Laundering in fulfillment of Ghana Anti-Money laundering Act 2008
- Serves as liaison between Company and Financial Intelligence Centre
- Work hand in hand with Law Enforcement Agencies in combat of Occupational fraud
- Collated and updated Company's Risk Register
- Identified fraudulent activities of clients, Life Planners and other accomplices.
Unit Head, Claims Investigation
Enterprise Life Assurance Company
02.2011 - 01.2013
- Identified fraudulent activities of clients, Life Planners and other accomplices.
- Acted as liaison between ELAC and Police as regards prosecution of fraudulent claimants
- Represented company in court in all cases brought against it by customers.
Unit Head, Benefit Payment
Enterprise Life Assurance Company
02.2009 - 01.2011
- Supervised processing of death claims
- Reviewed all benefit payments to clients
- Supervise building and managing of Client Relationship
- Act as liaison between ELAC and Police as regards prosecution of fraudulent claimants
Unit Head, Policy Administration, Liberia Road Branch
Enterprise Life Assurance Company
01.2008 - 01.2009
- Manage all customer service relations at Branch Level
- Supervise processing of death claims
- Conduct investigation into suspicious claims
- Reviewed benefit payments to clients
- Supervise delivery of quality customer care to clients
- Supervise building and managing of Client Relationship
- Act as liaison between Enterprise Life and Police as regards fraudulent claims
Benefit Payment Officer
Enterprise Life Assurance Company
01.2006 - 01.2007
- Processed death claims for clients from all branches
- Conducted investigation into suspicious claims
- Authorised processing of partial withdrawals for clients
- Acted as liaison between ELAC and Police as regards fraudulent claims
Policy Issue And Service Officer
Ghana Life Insurance Company
04.2005 - 01.2006
- Assessed And Underwrote New Business
- Processed Policy Loans
- Processed Surrender and Maturity Claims
- Conducted investigations into claims
Education
Chartered Insurer -
Chartered Insurance Institute, UK
Certified Fraud Fraud Examiner (CFE) -
Association of Certified Fraud Examiners (ACFE)
Bachelor of Science in Administration - Banking And Finance
University Of Ghana Business School
Teachers Certificate 'A' (3YR - POST-SEC) -
Ofinso College Of Education
SC/G.C.E. Ordinary Level - Business Course
Kaneshie Secondary Technical School
MBA in Corporate Governance - Corporate Governance
University of Professional Studies, Accra (UPSA)
Certified Compliance Officer (CFE) - Corporate Governance And Compliance
Global Academy of Finance And Management
Fellow, Chartered Insurance Institute, Ghana -
Chartered Insurance Institute, Ghana
Skills
- Teamwork and collaboration
- Customer relations
- Positive attitude
- Conflict resolution
- Analytical thinking
- Attention to detail
- Social awareness
- Decision-making
- Time management
- Communication skills
- Public speaking
- Loyalty
Accomplishments
- Fellowship Award, Chartered Insurance Institute Ghana, (2022)
- Facilitated training for industry players through Ghana Insurance College.
- MD's Special Award (2023)
Languages
English
Hausa
Twi
Fante
Ga
Arabic
Professional Development
- Hannover Re E&T – Underwriting and Claims (2023)
Leapfrog Talent Accelerator – Middle Management (2019–2020)
Behavioural & Emotional Intelligence Training – Spearhead Consult (2019)
Management Skills Development – MDPI (2008)
Insurance & Banking Fraud – Ghana Insurance College (2008)
Timeline
Head, Claims, Benefit Payments and Forensics
Enterprise Life Assurance Company
01.2019 - Current
Head, Forensics And Compliance
Enterprise Life Assurance Company
01.2014 - 12.2018
Unit Head, Claims Investigation
Enterprise Life Assurance Company
02.2011 - 01.2013
Unit Head, Benefit Payment
Enterprise Life Assurance Company
02.2009 - 01.2011
Unit Head, Policy Administration, Liberia Road Branch
Enterprise Life Assurance Company
01.2008 - 01.2009
Benefit Payment Officer
Enterprise Life Assurance Company
01.2006 - 01.2007
Policy Issue And Service Officer
Ghana Life Insurance Company
04.2005 - 01.2006
Chartered Insurer -
Chartered Insurance Institute, UK
Certified Fraud Fraud Examiner (CFE) -
Association of Certified Fraud Examiners (ACFE)
Bachelor of Science in Administration - Banking And Finance
University Of Ghana Business School
Teachers Certificate 'A' (3YR - POST-SEC) -
Ofinso College Of Education
SC/G.C.E. Ordinary Level - Business Course
Kaneshie Secondary Technical School
MBA in Corporate Governance - Corporate Governance
University of Professional Studies, Accra (UPSA)
Certified Compliance Officer (CFE) - Corporate Governance And Compliance
Global Academy of Finance And Management
Fellow, Chartered Insurance Institute, Ghana -
Chartered Insurance Institute, Ghana
Similar Profiles
Stephen Kwesi PrempehStephen Kwesi Prempeh
National Service Personnel; Sales Operations at Enterprise Life Assurance Company(ELAC)National Service Personnel; Sales Operations at Enterprise Life Assurance Company(ELAC)
Osumanu TankariOsumanu Tankari
Head, Claims, Benefit Payments and Forensics at Enterprise Life Assurance CompanyHead, Claims, Benefit Payments and Forensics at Enterprise Life Assurance Company
DERRICK NYAMEDERRICK NYAME
Insurance agent at Enterprise Life Assurance CompanyInsurance agent at Enterprise Life Assurance Company
Richard Papa BukrohRichard Papa Bukroh
Customer services and sales agent at Transguad Group LLCCustomer services and sales agent at Transguad Group LLC
Sandra OwusuSandra Owusu
Office Clerk/Admin. Officer at Ascon Chartered AccountantsOffice Clerk/Admin. Officer at Ascon Chartered Accountants