OPOKU WARE BEMPAH
Kumasi
Summary
With a robust background in IT, demonstrated through impactful roles at various companies, I excel in networking and problem-solving, ensuring system security and efficiency. My expertise in web development and collaborative skills have driven project success and technological advancements, significantly enhancing organizational operations. Skilled in troubleshooting hardware and software issues, resolving technical problems swiftly and accurately. Proficient in network configuration, system maintenance, and user support, ensuring minimal downtime and high customer satisfaction. Strong work ethic drives dedication to providing clear and methodical solutions. Seeking role as IT Technical Support , bringing comprehensive knowledge and dependable skills in technical support and system management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
ASA Savings AND Loans LTD.
Kumasi
04.2019 - Current
- Setting up new users and giving them access to the intranet
- Managing and maintaining the file servers
- Operating the firewall for the organization
- Monitoring the internet connection for security risks
- Employing the latest security protocols
- Monitoring the local area network (LAN) for threats or errors
IT Consultant (Part Time)
Bemp-Tech IT Consult
09.2018 - 12.2021
- Analyzing a company's IT system and infrastructure
- Diagnosing IT system problems, inefficiencies and weaknesses
- Planning a timeline for completion of projects
- Understanding a client's business needs
- Implementing a technological solution to meet business needs
- Analyzing and determining security threats
- Providing advice on technology best practices
- Collaborating with technical in-house team to ensure familiarity with technology
- Training staff to use the new IT system
- Monitoring the success of IT solution
- Producing detailed reports on the efficacy of the technology
National Service Personnel
SIC Insurance Company Limited
Kumasi
10.2017 - 08.2019
- Maintenance and installation of application and systems software, including operating systems and setting up an insurance software (PREMIA10)
- System administration, especially windows platform
- Cable management of LAN
- Perform backup of critical systems and data, and upgrade of systems
- Assisting end users with network, hardware and software difficulties
- Performing procedures to prevent, detect, correct the spread of viruses
- Perform routine quarterly maintenance
- Troubleshooting
- Computer systems, printers and other hardware installation, repair and management across the Northern Sector
- Support in the development of programs for the use of the local office like the inventory system
- Renewal Notice preparation
- Filing of official documents at the Stores / Filing department
Service Personnel
Judicial Service of Ghana
Kumasi
09.2017 - 09.2017
- Computer systems, printers and other hardware installation, repair and management across the courts in the region
- Cable management of LAN
- Network administration at the Court of Appeals complex, Kumasi
- Time Management System supervision, report running and registering of new staffs in the Kumasi Metropolis
- Assisting end users with network, hardware and software difficulties
- Server management
- Internet configuration for authorized staffs
Intern
Garden City University College
Kumasi
06.2016 - 08.2016
- Server management
- Computer systems, printers, scanners and other hardware installation, repairs and maintenance
- Cisco Networking Lab attendant
- Network design and installation
- Assisting end users with network, hardware and software difficulties
Part Time
Institute of Professional Technology Solutions
Kumasi
06.2015 - 05.2016
- Computer programming
- System support
- Network administration
- Customer services
- Project Management
Education
BSc - Information Technology
Akenten Appiah-Menka University of Skills Training And Entrepreneurial Development
10-2022
HND - Computer Science
Kumasi Technical University
07-2017
WASSCE - General Science
Alama Secondary School
Jos - Nigeria06-2013
Master of Science - Information Technology Education
Akenten Appiah-Menka University of Skills Training
Kumasi - GhanaSkills
- Hardware
- Networking
- Microsoft Office
- SQL
- HTML
- PHP
- Java Script
- CSS
- Visual Basic
- Performance Testing
- New program installations
- Disaster Recovery
- Windows XP/XP Pro/7/8/10/11
- Specifications understanding
- Virtualization
- System Upgrades
- Device configuration
- Network Administration
- Helpdesk operations
- Hardware expertise
- Incident Management
- System monitoring
- Technical Support
Websites
Certification
- CCNA, Ongoing
- Supply Chain Management, 2018
Languages
Twi
First Language
English
Upper Intermediate (B2)
B2
Timeline
System Administrator
ASA Savings AND Loans LTD.
04.2019 - Current
IT Consultant (Part Time)
Bemp-Tech IT Consult
09.2018 - 12.2021
National Service Personnel
SIC Insurance Company Limited
10.2017 - 08.2019
Service Personnel
Judicial Service of Ghana
09.2017 - 09.2017
Intern
Garden City University College
06.2016 - 08.2016
Part Time
Institute of Professional Technology Solutions
06.2015 - 05.2016
BSc - Information Technology
Akenten Appiah-Menka University of Skills Training And Entrepreneurial Development
HND - Computer Science
Kumasi Technical University
WASSCE - General Science
Alama Secondary School
Master of Science - Information Technology Education
Akenten Appiah-Menka University of Skills Training
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