Zor Isaac
Banker
Tarkwa
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional team player successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
1825
1825
years of professional experience
28
28
years of post-secondary education
4
4
Languages
4
4
Certificates
Work History
Branch Manager
ASA Savings and Loans Ltd
Tarkwa
04.201 - Current
- Managed approximately 30 incoming calls, text and emails per day from customers
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly, and also maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Prepares monthly report and bank reconciliation statement to ascertain the branch performance
National Service (Mathematics Teacher)
Dampong Junior High School
ASANTE AKYEM DAMPONG
09.201 - 08.2014
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
- Enhanced classroom engagement through interactive and collaborative activities, contributing to improved student outcomes.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Developed assessment tools for monitoring student progress, allowing for targeted support and intervention where needed.
- The school had the best result in the BECE Exams during 2014 year of service
Internship (Central Account)
Awutu Emasa Rural Bank
KASOA AWUTU BREKU
06.2012 - 08.2012
- Reconcile approximately 150 transactions of customers per day with the bank statement
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bacholar of Commence - Accounting
University of Cape Coast
Cape Coast, Ghana 04.2001 - 03.2021
Higher National Diploma HND - Accountancy
Cape Coast Technical University
Cape Coast, Ghana 09.2010 - 06.2013
West Africa Secondary School Certificate Examination - Business
T I Ahmadiyya Senior High School, Potsin
Gomoa Potsin 09.2006 - 06.2009
Basic Education Certificate Examination - B E C E
A M E Zion Junior High School, Nyanyano Kakraba
Kasoa- Ghana 01.2003 - 02.2006
Skills
Branch Operations Management
Ability to establish a good relationship with customer
Ability to establish respect among other workers despite young ages
Relationship building and management
Leadership skills and Information technology skills
Proficiency in Microsoft office suite (Word, Excel, Power Point)
Proficiency in AMBS
Proficiency in Quick books and sage pastel(line50) accounting
Employee and Business development expertise
Decision-Making and a Team Player
Accomplishments
- Create good relationship between the client and the company
- Help reduce complains from clients
- Help to reduce work load on other workers
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
Leadership Experience
- Branch Manager, Asa Savings and Loans Ltd, 2018 to Present
- The Finance Committee chairman, The Church of Pentecost, Akyempim District, English Assembly, 2023 to Present
- Finance Committee Member, Student Representative Council (SRC), Cape Coast Technical University, 2012/2013 Academic Year
- Organizer, Volta Region Student and Associate Ghana (VORSAG), Cape Coast Technical University Branch, 2012/2013 Academic Year
- Medical Officer (MO), The Nervy Cadet of T I Ahmadiyya Senior High School Potsin (P AMASS), 2007/2008
Attributes
- Strong organizational skills and leadership qualities
- Trustworthy, punctual, reliable and honest individual who follows laid down procedures in discharging his duties
- Committed and dedicated to work
- Good management skills
- Excellent interpersonal and cross-cultural relationship with the ability to work in a team with people of diverse backgrounds
- Outstanding interpersonal, verbal and communication skills
- Fast learner, result oriented and has the ability to take initiatives
Skillsgained
- Ability to establish a good relationship with customer
- Ability to establish respect among other workers despite young ages
- Leadership skills
- Information technology skills
Informationtechnology
- Proficiency in Microsoft office suite (Word, Excel, Power Point)
- Proficiency in AMBS
- Proficiency in Quick books accounting
- Proficiency in sage pastel (line 50) accounting
Personal Information
- Place of Birth: Kwahu North
- Date of Birth: 09/06/89
- Nationality: Ghanaian
- Marital Status: Single
- Religion: Christianity
References
- Pastor Julius Jim Dogbey, The Church of Pentecost, Akyempim District Pastor, 0242984789
- Elder Edward Acheampong, The Church of Pentecost, English Assembly Presiding Elder, 0554780468
- Mr. Enoch Akuoku Adjei, ASA Savings and Loans Ltd, System Administrator Western Division, 0540563500
- Mr. Francis GyabengK, ASA Savings and Loans Ltd, Area Manager, Kwesimintsim Area, 0249261995
Certification
BCOM ACCOUNTING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
A
Interests
FOOTBALL
DANCING
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
BCOM ACCOUNTING
07-2021
HND ACOUNTING
02-2013
Internship (Central Account)
Awutu Emasa Rural Bank
06.2012 - 08.2012
Higher National Diploma HND - Accountancy
Cape Coast Technical University
09.2010 - 06.2013
WASSCE (BUSINESS STUDIES)
08-2009
West Africa Secondary School Certificate Examination - Business
T I Ahmadiyya Senior High School, Potsin
09.2006 - 06.2009
BECE
02-2006
Basic Education Certificate Examination - B E C E
A M E Zion Junior High School, Nyanyano Kakraba
01.2003 - 02.2006
Bacholar of Commence - Accounting
University of Cape Coast
04.2001 - 03.2021
National Service (Mathematics Teacher)
Dampong Junior High School
09.201 - 08.2014
Branch Manager
ASA Savings and Loans Ltd
04.201 - Current