Nana Adjoa Karen Dufu

Capturing Officer

• Performed capturing duties of processing biometric data to be approved at main passport office. Attended to over 100 applicants per day.
• Identified issues with application documents and advised applicants how to correct them. Personally took on particularly difficult cases to ensure issues were resolved.

Customer Service Officer

• Received and made calls to applicants concerning their application process and ensured all enquiries were answered
• Actively listened to applicants, handled concerns quickly and escalated major issues to supervisor.
• Detailed reports using Word on progress of improving customer service department and took initiative by identifying problem areas and providing solutions to director.
• Manually sorted through and alphabetically listed re-capture requests and followed up with applicants to complete their application process.

Key Achievement: Noted for my quick capturing of applicants and my positive and professional attitude to applicants and staff alike.

• Researched on economies and bilateral trade relations between Ghana and several countries.
• Identified investment opportunities and incentives for Ghana in Turkey, summarized in reports.
• Created trade briefs, macroeconomic and microeconomic summaries using Microsoft Word which were used for reports addressed to the Ministry of Foreign Affairs in Ghana.
• Administrative duties such as memo writing, filing and re-organization of reports, briefs, and letters.

• Designed and prepared weekly teaching material for students which targeted their speaking skills.
• Created an entertaining and comfortable environment for students to engage in activities.
• Devoted time to students on an individual basis to identify problem areas and provide solutions to improve their speaking skills.
• Maintained friendly, positive working environment with other English teachers to better coordinate our work.

Key Achievement: Through specialized games and activities, students improved pronunciation of English words, better identified objects and expressed themselves more clearly their writing exercises.

• Understudied Ticketing agents and assisted in booking tickets for customers.
• Sorted and organized files, spreadsheets and reports.
• Answered incoming telephone calls, took down messages and provided information to customers.