NANA ABA AFRAMAH MENSAH
ACCRA
Summary
Motivated and results-driven individual seeking to leverage my skills and experience to contribute to the success of a dynamic organization executing strategies with precision, driving business growth, and continuously developing my expertise to deliver outstanding value.
Overview
11
11
years of professional experience
Work History
Officer, Marketing
Consolidated Bank Ghana
05.2023 - Current
- Develop marketing content for product and service campaigns, driving awareness and education in alignment with business objectives.
- Coordinate with business and other stakeholders to ensure the timely delivery of marketing requests.
- Collaborate with business and other stakeholders to ensure development and literature review of the Bank's products and services for website display.
- Assist in executing marketing activities across various channels, including SMS, digital, print media, social media, and email.
- Compile industry trends and competitive analysis to improve marketing campaign performance.
Bank Teller
Consolidated Bank Ghana
Airport City Branch Nester Square,Accra
02.2022 - 04.2023
- Cashed customer checks, verified identification, and checked account balances in accordance with the Bank's policy.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Bank Teller
Consolidated Bank Ghana
Head Office Branch, Manet Tower 3 Airport City, Accra
10.2020 - 02.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Teller (Hospital Collections)
Unibank Ltd (Topp Recruitement)
Korle Bu Teaching Hospital, Accra
07.2016 - 10.2020
- Processed patient transactions accurately.
- Ensured to process transactions within the approved TAT without errors.
- Promoted and maintained positive, favorable relations with all contacts of the assigned hospital.
- Ensured adherence to process flow and bank's policy
Customer Service Representative- National Service
Emefa Jewellery Ltd
Haatso , Accra
09.2014 - 07.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
Effective Marketing Communication Skills
JP Cann Associates Ltd
09-2024
Emerging Technologies For Marketers
Chartered Institute of Marketing Ghana
05-2024
Digital Marketing And E-Commerce
Ispace Foundation- Coursera
East Legon02.2023
Bachelor of Arts - Integrated Rural Arts And Industry
KNUST
Kumasi , Ghana06.2014
Skills
- Creative Thinking
- Digital Marketing Expertise
- Interpersonal Skills
- Market Trends Analysis
- Customer Service-Oriented
- Microsoft Office
- Data Entry
- Verbal and Written Communication
- Teamwork
Key Projects
- CBG Corporate Website Redesign – Served on a seven-member committee responsible for the redesign of the Bank's corporate website, with a focus on enhancing user experience and improving site functionality.
- Bank Genie Teller Project – Selected by the project management team to lead teller training across all CBG branches in facilitating a smooth adoption of the Bank wide rollout of Queue Management System
Interests
- Travelling
Visited a number of tourist sites in Ghana, namely: Mole National Park, Larabanga Mosque, Tongo Hills, Paga Crocodile Pond, Aburi Botanical Gardens, Adomi Bridge, Abefiti Stone Park, Kintampo Waterfalls, Kakum National Park, Jamestown Lighthouse, Cape Coast Castle, Ussher Fort, Elmina Castle, and Ada Estuary
References
Anisa Iddrisu
Regional Branch Operations Manager (CBG)
0269000852
Isaac Tetteh
Managing Director, Emefa Jewellery, Ltd
0277562188
Timeline
Officer, Marketing
Consolidated Bank Ghana
05.2023 - Current
Bank Teller
Consolidated Bank Ghana
02.2022 - 04.2023
Bank Teller
Consolidated Bank Ghana
10.2020 - 02.2022
Teller (Hospital Collections)
Unibank Ltd (Topp Recruitement)
07.2016 - 10.2020
Customer Service Representative- National Service
Emefa Jewellery Ltd
09.2014 - 07.2015
Digital Marketing And E-Commerce
Ispace Foundation- Coursera
Bachelor of Arts - Integrated Rural Arts And Industry
KNUST
Effective Marketing Communication Skills
JP Cann Associates Ltd
Emerging Technologies For Marketers
Chartered Institute of Marketing Ghana
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