AMANDA NAA DEI ASHIE
Accra
Summary
Highly motivated Relationship Manager with over 10 years of experience managing key Sales Partners, including agents, resellers, governments, and trade associations. Proven ability to cultivate and maintain business relationships, drive revenue growth, and exceed performance targets. Skilled in strategic planning, negotiation, and business development, with a track record of increasing customer retention and acquisition. Seeking to leverage expertise to contribute to the growth of a dynamic organization.
Overview
13
13
years of professional experience
Work History
Relationship Manager – Corporate and Institutional Banking
Consolidated Bank Ghana Limited
Accra
01.2023 - Current
- Develop and maintain strong relationships with corporate clients to enhance customer satisfaction and loyalty
- Act as the primary point of contact for corporate clients, providing strategic financial guidance and support
- Identify client needs and recommend suitable banking products and financial solutions
- Identify and pursue new business opportunities to expand the corporate client portfolio
- Drive cross-selling and up-selling of banking products such as corporate loans, trade finance, treasury solutions, and investment services
- Collaborate with internal stakeholders (credit, treasury, and product teams) to deliver customized solutions for clients
- Assess the creditworthiness of corporate clients and coordinate the preparation of credit proposals
- Monitor the financial health and risk exposure of corporate accounts, ensuring compliance with regulatory requirements and internal policies
- Work closely with risk and credit teams to mitigate potential financial risks
Relationship Manager– Retail and Business Banking
Consolidated Bank Ghana Limited
Accra
01.2018 - 01.2023
- Developed and maintained relationships with key Sales Partners, driving growth and market share expansion
- Managed relationships with over 100 customers, contributing to revenue increases
- Achieved 110% of assigned targets, exceeding expectations
- Oversaw a portfolio of GHS 13 million for 300+ SME clients, providing comprehensive banking and investment services
- Led lead-generation initiatives and tender opportunities, resulting in a 25% increase in new business
- Designed and implemented customized business solutions, enhancing client efficiency and productivity
Customer Relationship Manager – Private Banking
The Royal Bank Ghana
Accra
01.2015 - 01.2018
- Managed key accounts and developed business opportunities within the high-net-worth market
- Cultivated relationships with 50+ high-net-worth clients, increasing revenue by 30%
- Identified new business opportunities, leading to a 25% growth in private banking clientele
- Conducted regular customer reviews to improve satisfaction and retention rates
- Monitored competitors and market trends to enhance positioning and intelligence
Customer Service Manager
The Royal Bank Ghana
Accra
01.2013 - 01.2015
- Managed a team of agents and expanded business opportunities in the UK market
- Provided advisory services, handled account openings, and executed due diligence processes
- Increased customer retention by 13% through enhanced service quality
- Improved service processes, reducing customer complaints and refunds by 50%
Business Development Officer
BSIC Sahel Sahara Bank (OMNI BSIC)
Accra
01.2012 - 01.2013
- Developed and executed marketing strategies to drive business growth
- Spearheaded new product development initiatives
- Enhanced brand awareness and customer engagement through targeted campaigns
Education
Bachelor of Science - Banking and Finance
Regent University College of Science and Technology
Accra, GhanaHigh School Certificate -
Aggrey Memorial Senior High School
Cape Coast, GhanaAdvanced Diploma - Information Technology (Networking)
NIIT
GhanaMSC Candidate - Financial Risk Management
University of Ghana Business School
Skills
- Relationship Management
- Sales & Negotiation
- Lead Generation
- Market Analysis
- Strategic Planning
- Business Development
- Critical Thinking & Problem-Solving
- Customer Service Excellence
- Communication & Interpersonal Skills
Affiliations
- Member, Chartered Institute of Bankers Ghana
- Member, Ghana Association of Bankers
Accomplishments
- Successfully onboarded 200+ new customers, generating over GHS 1 million in revenue within a year.
- Maintained a 90% customer retention rate through proactive engagement and service delivery.
- Led a team of account managers, exceeding monthly targets and KPIs consistently.
- Developed and executed partner-specific plans, driving a 25% revenue increase in the first year.
Training
- Diploma in Network Engineering – NIIT Ghana
- Customer Service delivery – BSIC Sahel Sahara
- Basic Banking – The Royal Bank
- Advance Banking - Chartered Institute of Bankers Ghana
- Fraud Detection and Prevention Strategies – The Royal Bank
- AML/CFT AND ISO 270001 – The Royal Bank
- Frontline Operations Training – ALKAN BUSINESS CONSULT
- Credit Analysis – Consolidated Bank
- Signature and Fingerprint Training – Chartered Institute of Bankers Ghana
Languages
English (Native)
Timeline
Relationship Manager – Corporate and Institutional Banking
Consolidated Bank Ghana Limited
01.2023 - Current
Relationship Manager– Retail and Business Banking
Consolidated Bank Ghana Limited
01.2018 - 01.2023
Customer Relationship Manager – Private Banking
The Royal Bank Ghana
01.2015 - 01.2018
Customer Service Manager
The Royal Bank Ghana
01.2013 - 01.2015
Business Development Officer
BSIC Sahel Sahara Bank (OMNI BSIC)
01.2012 - 01.2013
Bachelor of Science - Banking and Finance
Regent University College of Science and Technology
High School Certificate -
Aggrey Memorial Senior High School
Advanced Diploma - Information Technology (Networking)
NIIT
MSC Candidate - Financial Risk Management
University of Ghana Business School
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