MONICA SERWAA BONSU
Kumasi
Summary
Driven by a results-focused approach, I leveraged my computer skills and teamwork abilities at Ghana Cocoa Board to enhance team performance and streamline operations. Specializing in accurate commission calculations and customer service, I consistently maintained high accuracy levels, fostering strong relationships and promoting a positive, competitive spirit.
Overview
2
2
years of professional experience
Work History
THL SUSU SERVICE
CASHIER
01.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
GHANA COCOA BOARD
National Service Personnel
01.2023 - 11.2023
- Excelled under pressure during high-stakes performances, maintaining composure while delivering flawless execution.
- Attended workshops for skill development, refining personal abilities while also acquiring new techniques to share with teammates.
- Coordinated travel arrangements for out-of-town competitions, streamlining logistics for efficient transportation and accommodation experiences.
- Collaborated with fellow members to refine techniques, resulting in a unified and polished presentation.
- Developed leadership qualities through active participation in team decision-making processes and project spearheading roles within the ensemble group occasionally.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Applied discipline and sense of responsibility toward all team and personal activities.
GHANA LANDS COMMISSION
INTERNSHIP(PUBLIC AND VESTED LANDS MANAGEMENT)
07.2022 - 09.2022
- Provided expert guidance on interpreting contractual terms related to commissions during client negotiations.
- Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
- Developed strong relationships with sales team members, providing timely and accurate commission updates and addressing any discrepancies promptly.
- Maintained detailed documentation on all aspects of the commission program, facilitating easy reference for team members when needed.
- Worked closely with IT department to enhance existing software tools for more efficient commission processing.
Education
Bachelor of Science - MATHEMATHETICS WITH BUSINESS
UNIVERSITY OF CAPECOAST
CAPECOAST03.2023
Skills
- Computer Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
Languages
English
TWI
Timeline
THL SUSU SERVICE
CASHIER
01.2024 - Current
GHANA COCOA BOARD
National Service Personnel
01.2023 - 11.2023
GHANA LANDS COMMISSION
INTERNSHIP(PUBLIC AND VESTED LANDS MANAGEMENT)
07.2022 - 09.2022
Bachelor of Science - MATHEMATHETICS WITH BUSINESS
UNIVERSITY OF CAPECOAST