Bernice Quaye
Accra
Summary
Dynamic professional with extensive experience at Nyakrom Rural Bank Ltd, excelling in financial analysis and customer service. Proven track record in supervising teams and enhancing operational efficiency. Proficient in QuickBooks, demonstrating strong time management and collaboration skills to drive results and exceed client expectations.
Overview
19
19
years of professional experience
Work History
Susu Coordinating Officer
Nyakrom Rural Bank Ltd
08.2022 - Current
- Supervises the operations of Susu Relationship Officers.
- Computes Susu commissions and salaries.
- Reconciles passbooks across branches.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Identified needs of customers promptly and efficiently.
Customer Service & Susu Monitor
Nyakrom Rural Bank Ltd
09.2018 - 07.2022
- Opened customer accounts and reconciled in-balances
- Monitored Susu loans and recovery
- Captured Susu commission and contribution data
- Conducted field visits and loan assessments
Teller (T24 System)
Nyakrom Rural Bank Ltd
02.2015 - 01.2018
- Cash and cheque deposits/withdrawals
- Data input on T24 system
- Handled local and international money transfers: Western Union, MoneyGram, Mobile Money, Apex Link (iTrans)
Manageress
Bernique Cosmetics
11.2012 - 01.2015
- Managed retail of cosmetic products and clothing
National Service
Birim South District Health Directorate
10.2011 - 08.2012
- Processed insurance claims.
- Prepared journal and cash book entries.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Intern
National Health Insurance Scheme
Agona Swedru
06.2011 - 09.2011
- Bank reconciliation and accounts preparation
- Balanced receipt books
Marketing Executive
Jobbies Ltd
Kaneshie
02.2009 - 05.2011
- Marketed financial products and handled client loans
- Performed daily account balancing
Intern
Ghana Revenue Authority (VAT Division)
Kaneshie
06.2010 - 09.2010
- Recorded receipt books and submitted cash to bank
Receptionist
Great Gardens Hotel
Kwashieman
01.2008 - 06.2009
- Handled front desk duties and customer correspondence
Teacher
St. Bertha International School
Awutu Bontrase
07.2006 - 12.2007
- Taught English and Religious & Moral Education
Education
BBA - Accounting
University of Education
Winneba05.2025
Diploma - Accounting
Institute of Professional Studies (Now UPSA)
Accra05.2011
QuickBooks Accounting Software -
Jobel and Associates
Accra05.2011
Microsoft Office Training -
Save Life Computer School
Accra11.2008
Business Programme -
Odorgonno Senior High School
Accra05.2006
Skills
- Financial analysis
- Accounting principles
- QuickBooks proficiency
- Customer service
- Data entry
- Team collaboration
- Time management
- Reporting and documentation
References
- Mr. Samuel Frimpong Manso, IT Manager, Nyakrom Rural Bank PLC, 020-2290897, 024-4580442
- Miss Adiza Adams, Head of Microfinance, Nyakrom Rural Bank PLC, 054-3916556
- Bishop Francis Hammond, Lighthouse Chapel International (Anagkazo Assemblies), 026-4180462, 055-9505814
Hobbies and Interests
Learning and sharing knowledge
Languages
- English
- Ga
- Fante
- Awutu
Personal Information
- Date of Birth: 08/02/86
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Married
Leadership And Religious Positions
- Compound Prefect, Odorgonno SHS, 2005–2006 Academic Year
- Financial Secretary, Scripture Union, Odorgonno SHS
- Treasurer/Shepherd, Lighthouse Chapel International
Timeline
Susu Coordinating Officer
Nyakrom Rural Bank Ltd
08.2022 - Current
Customer Service & Susu Monitor
Nyakrom Rural Bank Ltd
09.2018 - 07.2022
Teller (T24 System)
Nyakrom Rural Bank Ltd
02.2015 - 01.2018
Manageress
Bernique Cosmetics
11.2012 - 01.2015
National Service
Birim South District Health Directorate
10.2011 - 08.2012
Intern
National Health Insurance Scheme
06.2011 - 09.2011
Intern
Ghana Revenue Authority (VAT Division)
06.2010 - 09.2010
Marketing Executive
Jobbies Ltd
02.2009 - 05.2011
Receptionist
Great Gardens Hotel
01.2008 - 06.2009
Teacher
St. Bertha International School
07.2006 - 12.2007
BBA - Accounting
University of Education
Diploma - Accounting
Institute of Professional Studies (Now UPSA)
QuickBooks Accounting Software -
Jobel and Associates
Microsoft Office Training -
Save Life Computer School
Business Programme -
Odorgonno Senior High School
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