MICHELLE ADWOA YEBORBA MENSAH
Accra
Summary
Results-oriented professional specializing in operational planning and team collaboration. Enhances service delivery and optimizes resource allocation to improve performance outcomes. Delivers innovative data analysis and reporting solutions in high-pressure environments, prioritizing exceptional customer experiences while managing time and multitasking effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
National Service Personnel
Société General Ghana
Accra
11.2025 - Current
- Executed daily operations of estate to ensure optimal maintenance and appearance.
- Implemented inventory control systems for supplies and equipment across estate.
- Generated innovative solutions to enhance team performance and outcomes.
- Coordinated vendor services for landscaping, cleaning, and repairs efficiently.
- Facilitated communication between residents and service providers to address concerns effectively.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Recorded and tracked maintenance requests from staff, preparing comprehensive reports.
Sales Representative
Alale Electronics
Accra
11.2024 - 12.2024
- Expanded customer base through cold calling, networking, and relationship-building strategies.
- Increased sales revenue by identifying and targeting high-potential accounts effectively.
- Consistently met or exceeded quotas through implementation of strategic sales plans and effective time management.
- Enhanced client satisfaction by promptly resolving concerns and delivering exceptional service.
- Developed in-depth knowledge of product features to effectively address customer inquiries and objections.
- Utilized social media platforms to engage potential customers and enhance brand awareness.
- Built strong relationships with customers and community to promote long-term business growth.
- Conducted site inspections to ensure quality standards and resolve deficiencies.
Quantity Surveyor Intern
Fedems Limited
East Legon
05.2024 - 10.2024
- Optimized resource allocation through timely updates on material usage, labor costs, and subcontractor payments during projects.
- Optimized resource allocation through timely updates on material usage, labor costs, and subcontractor payments.
- Reviewed contractor invoices to minimize discrepancies in financial documentation.
- Cultivated relationships with suppliers and subcontractors, improving negotiation outcomes for pricing agreements.
- Assisted senior quantity surveyors with contract administration, ensuring timely document submissions.
- Conducted regular site visits to monitor progress and contribute to successful project completion.
- Tracked changes to scope and design specifications, aiding project managers in early risk identification.
- Evaluated construction progress through accurate measurements of completed works and valuation of variations.
Waitress
Cecilia Catering Services
Accra
10.2023 - 12.2023
- Delivered exceptional service under high-pressure situations and during busy shifts to ensure guest satisfaction.
- Balanced multiple tables and orders while ensuring prompt service, contributing to overall dining efficiency.
- Remained calm when addressing difficult customers or navigating busy periods.
- Created a clean and inviting dining environment, positively impacting guest experiences.
- Supervised setup of banquet food stations and coordinated service across multiple dining areas.
- Managed cash transactions accurately and provided correct change to customers.
Intern
Ghana Telecom
Abeka
09.2023 - 12.2023
- Applied learned concepts to relevant work situations, gaining industry-specific experience that informed project outcomes.
- Prepared presentations and reports that facilitated informed decision-making for senior staff.
- Developed strong organizational skills through simultaneous management of multiple tasks under strict deadlines.
- Reduced workload burden for staff members, enabling focus on higher-priority assignments.
- Organized files, spreadsheets, and reports to improve accessibility and streamline information retrieval.
- Participated in workshops and presentations to acquire project-related knowledge.
Quantity Surveyor Intern
Fedems Consultancy Limited
Accra
09.2022 - 12.2022
- Coordinated daily site operations to streamline workflow and improve overall efficiency.
- Implemented safety protocols ensuring compliance with organizational standards on-site.
- Maintained accurate records of site activities and delivered regular updates to management for informed decision-making.
- Supported project timelines and resource allocation for various activities.
- Facilitated communication among team members and external stakeholders to promote project clarity and alignment.
- Collaborated with vendors and suppliers to secure essential materials for projects.
Education
Diploma - Data Science
SIIMT University College
Accra, Ghana04-2026
Bachelor of Technology - Building Technology
Kumasi Technical University
Kumasi, Ashanti Region11-2025
WASSCE - General Arts
Wesley Girls' High School
Cape Coast, Central Region10-2021
BECE -
Danem Royal Montessori
Gbawe Zero, Greater Accra07-2018
Skills
- Regulatory compliance
- Data analysis
- Data interpretation
- Data reporting and exports
- Report generation
- Document preparation
- Operational planning
- Team collaboration
- Task coordination
- High-volume service
- Microsoft Office proficiency
- Python programming
- Attention to detail
- Multitasking
- Verbal communication
- Interpersonal communication
- Service excellence
References
- Mr. JOAKIM, Fedems Consultancy, 0207882934
- Mrs. CHRISTINE ALALE, Alale Electricals, 0266340260
- Mr. SARKODIE, Ghana Communication Technology University, 0243152717
Languages
C1 - Advanced
Communication Skills
Intermediate (B1), Elementary (A2), Beginner (A1)
Leadership Experience
- Elected to Secretary for Faculty in 2021
- Elected Representative of Class
- Member of School's Cadet
- Member of Junior Achievers club
- Elected to Vice President for Junior Achievers Club in 2021
Languages
English
Proficient (C2)
C2
Twi
Native
Native
French
Beginner (A1)
A1
Certification
- STEIN Certification - UNIDO
- Faculty Secretary
- Student Academic Chairperson
- Department Electoral Commissioner
- Pensa Treasurer
- SCC Secretary and Financial Secretary
- Class Representative
Timeline
National Service Personnel
Société General Ghana
11.2025 - Current
Sales Representative
Alale Electronics
11.2024 - 12.2024
Quantity Surveyor Intern
Fedems Limited
05.2024 - 10.2024
Waitress
Cecilia Catering Services
10.2023 - 12.2023
Intern
Ghana Telecom
09.2023 - 12.2023
Quantity Surveyor Intern
Fedems Consultancy Limited
09.2022 - 12.2022
Diploma - Data Science
SIIMT University College
Bachelor of Technology - Building Technology
Kumasi Technical University
WASSCE - General Arts
Wesley Girls' High School
BECE -
Danem Royal Montessori