Michael Yamoah
North Ridge, Accra
Summary
Highly skilled and experienced IT Engineer with a strong background in providing technical support, troubleshooting, and problem-solving. Adept at maintaining and configuring hardware and software systems, ensuring optimal performance and user satisfaction. Proficient in managing networks, implementing security measures, and delivering excellent customer service. Excellent communication and interpersonal skills with a proven ability to work effectively in a fast-paced, team-oriented environment.
Overview
12
12
years of professional experience
3
3
Certificate
Work History
IT Systems Administrator (Remote)
INNGEN || HWS GRUPPE
03.2023 - Current
- Systems Administration: As a Systems Administrator, responsible for managing and maintaining IT infrastructure and systems. This includes overseeing server operations, and system configurations, and ensuring the smooth functioning of critical applications. Key Skill: Windows Servers, Azure IAM, VMWare
- Technical Support: I provide comprehensive technical support to employees and contractors, addressing their hardware and software issues promptly and effectively. This involves troubleshooting Windows Servers and resolving software-related problems to minimize downtime and maximize productivity. Key Skill: ServiceNow, Microsoft Teams
- FTP Management: As part of a team, I assist in streamlining and optimizing file transfer processes for the organization, resulting in enhanced efficiency and data security by significantly reducing manual errors and data loss incidents, leading to a more reliable and seamless data exchange between internal teams and external clients. Key Skill: FTP Management, FileZilla
- Incident Response: As part of my responsibilities, I handle incident response, swiftly addressing any IT-related emergencies or disruptions. This includes identifying root causes, implementing temporary solutions, and collaborating with stakeholders to develop long-term resolutions. Key Skill: ServiceNow, MS Teams
- Documentation: I follow accurate documentation of IT systems, troubleshooting procedures, and user guides, ensuring knowledge sharing and smooth knowledge transfer. Key skills: Confluence, DocuWare
Systems Engineer
Sedechap Group
05.2017 - 02.2023
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Automated tasks to reduce labor costs and increase productivity.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Communicated status updates to affected parties when issues arose.
- Handled scripting tasks for debugging and automation using Powershell.
- Built and maintain network infrastructure consisting of Windows, Linux and virtual products using V-Sphere
Systems Administrator
Phyto-Riker Pharmaceuticals Ltd
02.2015 - 04.2017
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Provided comprehensive training to over 50 internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Automated over 50 nightly batch using Active Batch scheduler and created nightly jobs for database backups.
- Developed and deployed SSRS reports to report manager.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
Windows Administrator
Yehans Ghana Ltd
02.2014 - 07.2015
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of 4 file servers, 2 print servers and 5 application servers.
- Diagnosed and executed resolution for Windows Server and Network issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Optimized system security and performance with proactive changes.
Education
Bachelor of Science - Information Technology
University of Cape Coast
Cape Coast, Ghana05.2020
High School Diploma -
NIIT Ghana
Accra, Ghana05.2013
Skills
- Cloud Technologies(MS Azure, AWS)
- Virtualization(Vmware and Hyper-V)
- Microsoft Windows Server Administration
- Network Configuration
- System and Network Security
- Data Backups
- Microsoft Active Directory
- Infrastructure Management
- ITIL framework
- Scheduled Services and Automation Management
- Maintenance and Troubleshooting Microsoft Operating Systems
- System Administration
- Help desk and ticketing systems (ServiceNow)
Affiliations
- Member, Institute of ICT Professionals, Ghana
- Member, IEEE
- Member AITP
Timeline
IT Systems Administrator (Remote)
INNGEN || HWS GRUPPE
03.2023 - Current
Systems Engineer
Sedechap Group
05.2017 - 02.2023
Systems Administrator
Phyto-Riker Pharmaceuticals Ltd
02.2015 - 04.2017
Windows Administrator
Yehans Ghana Ltd
02.2014 - 07.2015
Bachelor of Science - Information Technology
University of Cape Coast
High School Diploma -
NIIT Ghana
Certification
MSCE
ISC Certified in Cybersecurity
Cisco Certified CyberOps
Google IT Support
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