Michael Kwame Addo Gyasi
Tema
Summary
As an astute Technical and Support expert my competitive advantage lies in my problem solving skills. Main aim of pursuing this job position is to get back into working in hospitality and creative industries.
My last job enriched my experiences in the restaurants and Bar for about 3.5 years in Kozo Hospitality and Management.
Overview
14
14
years of professional experience
Work History
Purchasing Officer
Kozo Restaurant & Hospitality Management
Accra
11.2021 - 01.2025
- Research for Potential Customers and Vendors.
- Compare and Evaluate offers from Potential Customers and Suppliers.
- Negotiate contract terms of agreement and pricing with suppliers.
- Tracking orders and ensure timely delivery of products from suppliers.
- Search for quality and specific products that is needed for service.
- Updating of suppliers, prices of products in internal database (STO).
- Monitoring stock levels and placing orders as and when needed for service.
- Updating Purchase summary sheets on excel on a daily basis.
- Purchasing quality products on a daily basis for service.
- Business or sector: Hospitality
IT Officer
Allship Logistics Limited
Tema
09.2014 - 07.2016
- Providing IT Support to end-users by solving issues relating to software applications and hardware.
- Troubleshoot network issues and devices like routers, printers switches to enable internet connection.
- Always make sure the internet is on 24/7 to prevent any downtime.
- Maintaining accurate inventory of hardware equipments and doing regular maintenance as scheduled.
- Liaising with ISP on a regular basis to ensure that required dedicated internet speed is maintained.
- Recommending new updated software applications and hardware devices for management.
- Business or sector: Logistics(International Freight Forwarders)
Technical Support & Customer Service Representative
Tele Tech
Ghana
03.2011 - 08.2014
- Responsible for managing customers broadband internet account.
- Receive complaints and make reports using the CRM for customers whose internet is not working.
- Provide on call support by remotely reconfiguring customer routers to get internet access.
- Responsible for checking customer broadband account using the billing system(Unicorn) to update them on their account balances and payments.
- Checking customers account and crediting the account and updating.(Unicorn)
- Business or sector: ADSL Broadband Internet Service.
Education
Bachelor of Science - Business and Management Studies
University of Bradford
UKAdvanced Diploma - Business Management
University of Bradford
UKNCC International Diploma - Computer Studies, Networking
University of Oxford
UKSenior Secondary School Certificate -
Suhum Secondary Technical School
Skills
- Customer Relation Management Applications (CRM)
- Information processing
- Communication
- Content creation
- Safety
- Problem solving
- Digital Content Creator
- Driving licence: C
Languages
Twi
Personal Information
- Date of Birth: 09/09/78
- Gender: Male
- Nationality: Ghanaian
Annexes
- Copies of Degrees and Qualifications.
- Copies of Diplomas and Qualifications.
- Referral Letter of Lecturer.
- Copies of Membership Certificates (MDIS).
Additional Information
The Art of Entrepreneurship, NIIT Open Labs GH (Tema), 11/07/20, Ethics at the Workplace, Ghana Ports and Harbours Authority, 06/02/10, Management Development Institute of Singapore, 09/09/02
Languages
German
First Language
Timeline
Purchasing Officer
Kozo Restaurant & Hospitality Management
11.2021 - 01.2025
IT Officer
Allship Logistics Limited
09.2014 - 07.2016
Technical Support & Customer Service Representative
Tele Tech
03.2011 - 08.2014
Bachelor of Science - Business and Management Studies
University of Bradford
Advanced Diploma - Business Management
University of Bradford
NCC International Diploma - Computer Studies, Networking
University of Oxford
Senior Secondary School Certificate -
Suhum Secondary Technical School