Martina Natasha Bless
Accra
Summary
Dynamic professional with experience at Telecel Ghana, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and personalized follow-up. Skilled in database management and adaptable in fast-paced environments, demonstrating strong teamwork and collaboration to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
National Service Personnel
Ghana Civil Aviation Authority
Sunyani, Ghana
11.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Fixed Broadband Agent
Telecel Ghana
Kumasi, Ghana
01.2023 - 03.2024
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased customer satisfaction with personalized follow-up strategies.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
Intern, Fixed Broadband Department
Telecel, Ghana
Kumasi , Ghana
10.2021 - 01.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Contributed to positive work environment by actively participating in team-building activities.
Education
Bachelor Of Science - Computer Science
University of Energy And Natural Resources
Sunyani 11.2024
Diploma - Computer Science
University of Energy And Natural Resources
Sunyani 03.2022
WASSCE - General Science
Serwaa Nyarko Girls’ Senior High School
Kumasi 06.2019
Skills
- Database management
- Web development
- Software testing
- Customer service
- Problem solving
- Teamwork and collaboration
- Calm under pressure
- Computer skills
- Multitasking Abilities
- Attention to detail
- Flexible and adaptable
Timeline
National Service Personnel
Ghana Civil Aviation Authority
11.2024 - 10.2025
Fixed Broadband Agent
Telecel Ghana
01.2023 - 03.2024
Intern, Fixed Broadband Department
Telecel, Ghana
10.2021 - 01.2022
Bachelor Of Science - Computer Science
University of Energy And Natural Resources
Diploma - Computer Science
University of Energy And Natural Resources
WASSCE - General Science
Serwaa Nyarko Girls’ Senior High School