Margaret Kwofie
Accra
Summary
Dynamic sales professional with a proven track record at Voltic Ghana Limited, adept in upselling strategies and customer service. Excelled in enhancing client satisfaction and financial growth through tailored solutions and effective selling techniques. Skilled in pipeline management and motivational skills, consistently exceeding sales targets.
Offering strong foundation in customer relationship management and genuine eagerness to excel and grow in business development environment. Brings capacity for quick learning and applying sales techniques. Ready to use and develop communication and analytical skills in Account Developer role.
Overview
10
10
years of professional experience
Work History
Account Developer (sales Supervisor)
Voltic Ghana Limited
10.2024 - Current
- Analyzed and understood customer needs and trends to help financial growth.
- Enhanced client satisfaction by identifying their needs and providing tailored account solutions.
- Verified each account met company merchandising standards by determining individual needs before each replenishment order.
- Contributed valuable insights during team meetings, facilitating creative ideation for new approaches in account development.
- Conducted thorough market research to identify potential opportunities for account expansion.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Merchandiser
Voltic Ghana Limited
01.2018 - 09.2024
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Merchandiser
Forewin
01.2015 - 11.2017
- Removed damaged and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Presented store update suggestions to management.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Developed merchandising strategy to efficiently move overstock.
- Monitored and replenished display inventory and restructured according to available stock.
Sales Personnel
MELCOM
01.2015 - 12.2016
- Analyzed user feedback to identify areas for improvement.
Education
HND - Hotel Catering And Institutional management
Accra Technical University
Accra, Ghana09-2024
High School Diploma -
Takoradi Senior High 2014
Takoradi06-2014
Skills
- Upselling strategies
- Customer service
- Reliable and punctual
- Effective selling techniques
- Friendly and outgoing
- Goal oriented
- Motivational skills
- Maintaining stock levels
- Sales team assistance
- Pipeline management
- Customer segmentation
- Active listener
Timeline
Account Developer (sales Supervisor)
Voltic Ghana Limited
10.2024 - Current
Merchandiser
Voltic Ghana Limited
01.2018 - 09.2024
Merchandiser
Forewin
01.2015 - 11.2017
Sales Personnel
MELCOM
01.2015 - 12.2016
HND - Hotel Catering And Institutional management
Accra Technical University
High School Diploma -
Takoradi Senior High 2014
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