Maame Esi Inkoom
Accra
Summary
Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
16
16
years of professional experience
Work History
Circuit Administrator
The Methodist Church Ghana - New Aplaku Circuit
Old Weija Barrier - Accra
10.2019 - Current
- Maintaining personnel (ie. Ministers, Society Stewards, staff etc) records and updating internal databases to support document management.
- Screening and transferring incoming calls, taking down messages, and transmitting information and documents to personnel.
- Troubleshooting concerns from various Societies (Churches) and recommending corrective actions to resolve issues.
- Collecting, validating, and distributing information to personnel.
- Computerized office activities, maintaining Society communications, and tracking records through delivery.
- Study, implement cost reductions and develop reporting procedures to maintain administrative workflow.
- Generating reports to suggest corrective actions and process improvements.
Sole Proprietor
Nyame Trends
Old Weija - Accra
06.2015 - Current
- Production and sale of beaded crafts
- Marketing and demonstration of Tupperware products
- Sale and supply of Bottled Water
- Consulting with customers to assess needs and propose optimal solutions.
- Studying market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Entering income and expense details into business databases to track purchases and address variances.
- Evaluating suppliers to maintain cost controls and improve operations.
Administrator
Mobile Oil Energy Resources (Gh) Ltd
Cantonments - Accra
11.2014 - 05.2015
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Took minutes during meetings
- Handled all HR related issues
Branch Operations Officer
Fidelity Bank Ghana Limited
General Post Office, Accra
06.2014 - 10.2014
- Conducted branch management and oversight of market area.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Monitored performance and completed peer appraisals for direct reports.
- Developed and implemented strategies to deliver quality customer service.
- Reviewed new accounts for required documentation.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Processed clearing cheques
- Processed salaries on client's behalf
Teller
Fidelity Bank Ghana Limited
General Post Office, Accra
08.2012 - 05.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and cheques accurately while maintaining security of cash drawers.
- Identified prospects for cross-selling of the Bank's products during non-peak transaction periods
Client Service Officer
Fidelity Bank Ghana Limited
General Post Office, Accra
01.2013 - 08.2013
- Accepted and processed payments, updated accounts and issued receipts.
- Communicated with clients regarding account services, statements, and balances.
- Provided knowledgeable service and support for all customer needs.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Teller
Fidelity Bank Ghana Limited
Action Chapel - Spintex Rd., Accra
10.2010 - 12.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and cheques accurately while maintaining security of cash drawers.
- Identify prospects for cross-selling of the Bank's products during non-peak periods
Administrative Assistant
All Faith Medical Centre
New Aplaku, Accra
01.2008 - 02.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
MBA - Entrepreneurship
Ghana Institute of Management And Public Admin.
Achimota - Accra, Ghana06.2014
Post Graduate Certificate - Business Administration
Ghana Institute of Management And Public Admin
Achimota - Accra, Ghana05.2009
Bachelor of Science - Agriculture
University of Cape Coast
Cape Coast06.2006
Skills
- Payroll and Benefits Administration
- Recruitment Support
- Mail Handling
- Social Media Platforms
- Personnel Management
- Business Writing
- Telephone Skills
- Making Appointments
- Organization Skills
- Time Management
- Office Equipment Operation
- Keyboarding Skills
- Microsoft Office
- Meeting Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Circuit Administrator
The Methodist Church Ghana - New Aplaku Circuit
10.2019 - Current
Sole Proprietor
Nyame Trends
06.2015 - Current
Administrator
Mobile Oil Energy Resources (Gh) Ltd
11.2014 - 05.2015
Branch Operations Officer
Fidelity Bank Ghana Limited
06.2014 - 10.2014
Client Service Officer
Fidelity Bank Ghana Limited
01.2013 - 08.2013
Teller
Fidelity Bank Ghana Limited
08.2012 - 05.2014
Teller
Fidelity Bank Ghana Limited
10.2010 - 12.2012
Administrative Assistant
All Faith Medical Centre
01.2008 - 02.2009
MBA - Entrepreneurship
Ghana Institute of Management And Public Admin.
Post Graduate Certificate - Business Administration
Ghana Institute of Management And Public Admin
Bachelor of Science - Agriculture
University of Cape Coast
Voluntary Service
GHANA INSTITUTE OF LINGUISTICS, LITERACY AND BIBLE TRANSLATION
- August - November 2006 - Volunteered as a Communications Assistant
- June - August 2009 - Volunteered as a Discovery Team Leader
- June - August 2012 - Volunteered as a Discovery Team Leader
Voluntary Service
GHANA INSTITUTE OF LINGUISTICS, LITERACY AND BIBLE TRANSLATION
- August - November 2006 - Volunteered as a Communications Assistant
- June - August 2009 - Volunteered as a Discovery Team Leader
- June - August 2012 - Volunteered as a Discovery Team Leader