Albert Oti Boakye
Kumasi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
The Methodist Church Ghana
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Operations Manager
National Disaster Management Organization
10.2017 - 09.2020
- Planted seeds and transplanted seedlings by hand.
- Ensure that relief and rehabilitation activities are performed in effective, efficient, accountable and transparent manner.
- Set standards for assessment of relief or resettlement impacts in emergency response programme.
- Ensure appropriate distribution of relief items to affected people.
- Liaise with and solicit assistance from local and international agencies involved in relief operation.
- Monitor programme implementation and provide support in terms of information and planning of relief and reconstruction.
- Operating a range of office machines such as computers.
Revenue Officer
Kumasi Metropolitan Assembly
11.2017 - 11.2018
- Preparing of receipt for clients.
- Responsible for checking if clients have paid their taxes.
- Assist each client in their payment of their tax.
- Ensure that the client understands why they are paying their taxes
- Developing good relations with client require expert negotiation skills, which are important when seeking the best deals.
Administrator
Bakaps Internet Cafe
11.2012 - 08.2014
- Made decision affecting daily operation such as overseeing purchasing and inventory management.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Fostered lasting relationship with customer building loyalty and expanding client base.
Shop Attendant
Kwame Asante Enterprise
11.2010 - 10.2012
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Assisted in boosting sales through engaging product demonstrations and personalized recommendations.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Provided excellent customer service, consistently receiving positive feedback from customers.
Education
HND Computer Science - Computer Science
Kumasi Technical University
Kumasi06.2017
Certificate - Hardware And Networking Engineering
IPMC College of Technology, Kumasi
Kumasi01.2013
Business
Effiduase Commercial Senior High School
Effiduase10.2009
Shalom Prep. International School
New Suame - Kropo05.2006
Skills
- PC Proficiency
- Document Retrieval
- Detailed Meeting Minute
- Good Communication Skills
- Good Listener
Languages
English
Advanced (C1)
Timeline
Administrative Assistant
The Methodist Church Ghana
05.2021 - Current
Revenue Officer
Kumasi Metropolitan Assembly
11.2017 - 11.2018
Operations Manager
National Disaster Management Organization
10.2017 - 09.2020
Administrator
Bakaps Internet Cafe
11.2012 - 08.2014
Shop Attendant
Kwame Asante Enterprise
11.2010 - 10.2012
HND Computer Science - Computer Science
Kumasi Technical University
Certificate - Hardware And Networking Engineering
IPMC College of Technology, Kumasi
Business
Effiduase Commercial Senior High School
Shalom Prep. International School
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