LUDWIG SACKEY NARH
ACCRA
Summary
Logical and results-driven Web Developer dedicated to building and optimizing user-focused websites for customers with various business objectives. Judicious and creative when crafting effective websites, apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Programmer
Abuakwa South Municipal Assembly
Kyebi
06.2018 - 07.2023
- Spearheaded introduction of Revenue Mobilization Software resulting in 30% revenue increment
- Created databases, data entry systems, web forms and other applications for diverse uses
- Implemented clock-in devices, reducing absenteeism and tardiness by 40%
- Analyzed, reviewed and revised programs to increase operating efficiency
- Suggested new technologies and tools for enhancing product value and increasing productivity
- Contributed to local engagement activities thereby boosting engagement by 50%.
- Developed web applications for deployment on platforms and sites
- Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Coordinated with stakeholders to define project technical requirements
- Created business intelligence tools to capture client metrics
- Coached interns and new employees to boost departmental efficiency
- Researched information and conducted analysis for software and systems modifications and new projects
- Debugged problems caused by hardware, operating systems software, application programs and network failures
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs
Leadership Intern
Transforming Teacher Education and Learning (T-TEL)
Accra
03.2017 - 06.2017
- Digitized 100% of inputs from workshops and assisted in administrative duties
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Defined clear targets and objectives and communicated to other team members
- Assisted in organizing and overseeing assignments to drive operational excellence
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
IT Support Assistant
West Africa Examinations Council (WAEC), IT Department
Accra
01.2015 - 01.2016
- Resolved complex queries and transactional enquiries with 90% success.
- Provided technical support to customers, troubleshooting technical issues and providing solutions
- Created, prepared, and delivered reports to various departments
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel
- Answered phone calls promptly and professionally, directing callers to appropriate personnel
- Coached employees through day-to-day work and complex problems
- Analyzed customer service data to identify trends, identify solutions and improve customer experience
- Monitored customer service metrics and provided feedback to team members, upholding quality standards
- Collaborated with other teams to identify and resolve customer issues quickly and professionally
- Managed specialist team to provide technical assistance and customer service
Education
BSc. Computer Science and Engineering -
University of Information Science and Technology
Ohrid, North Macedonia 01.2011 - 01.2015
Skills
JavaScript Proficiency
undefinedCertification
FreeCodeCamp Responsive Web Design
Projects
Movie Database Application: A website on which you can search for movies, HTML, CSS, JavaScript. Successfully implemented, reinforcing JavaScript concepts.
PONG GAME: A classic arcade game that stimulates table tennis, HTML, CSS, JavaScript. Successfully implemented, reinforcing JavaScript concepts.
Guessing Game: A game designed for guessing numbers. The program determines the winner by displaying a success message when the user selects the correct number., HTML, CSS, JavaScript, Successfully developed, reinforcing JavaScript concepts.
Timeline
Programmer
Abuakwa South Municipal Assembly
06.2018 - 07.2023
Leadership Intern
Transforming Teacher Education and Learning (T-TEL)
03.2017 - 06.2017
IT Support Assistant
West Africa Examinations Council (WAEC), IT Department
01.2015 - 01.2016
BSc. Computer Science and Engineering -
University of Information Science and Technology
01.2011 - 01.2015
FreeCodeCamp Responsive Web Design
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