Lois Ofori-Badu

Back-Office Support II/ATM Custodian

GCB Bank Limited | Kejetia, Ghana | January 2020 - Current

· Cleared in-house and outward cheques efficiently.

· Created customer accounts on internet banking and mobile apps.

· Reported ATM and POS anomalies to relevant departments.

· Instituted standing order instructions in Flexcube for streamlined transactions.

· Developed customer profiles on TMS platform, CSD, and fixed deposit investments.

· Liaised with e-banking team to resolve debit without receipt issues in mobile banking.

· Processed foreign transfers using Omniapp and Pan African Payment and settlement platform systems.

· Adhered strictly to safety protocols when handling large amounts of cash at ATMs.

· Resolved customer service calls efficiently, ensuring prompt return of machines to operational status.

· Ensured compliance with safety regulations during cash handling procedures.

· Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.

· Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling cash cassettes.

· Compiled detailed reports on daily transactions for each ATM terminal to enhance operational oversight.

· Making payments on behalf of customers regarding GRA payment. Processing of interbank transfers, GISO in flex cube, INSTANT PAY on Eagle Pay platform and ACH as well as funds transfers with regards to GCB TO GCB

· Educated customers about banking products and services available.

· Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

· Monitored ATM cash levels and coordinated timely replenishment schedules to maintain service availability.

· Processed customer transactions efficiently and accurately.

· Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

· Processed debit and credit transactions for cash handling.

· Executed transactions and operational tasks utilizing bank procedures and product knowledge to ensure compliance and accuracy.

· Maintained cash drawer integrity and balanced daily transactions.

· Resolved customer account inquiries and service requests to enhance customer satisfaction.

· Educated customers about banking products and services available.

· Verified customers' identification to ensure compliance with laws and regulations.

· Identified and reported fraudulent activity or suspicious behavior to management, contributing to branch security.

· Collaborated with team members to improve service delivery.

· Implemented bank policies during transaction processing procedures.

· Assisted with E-collection operations

· Built and maintained client relationships through quality, personalized interactions.

· Assisted the Head, Treasury Back Office in undertaking the following activities:

· Rediscounting treasury bill instruments for customers of the Bank.

· Liaising with the Operations Departments of the branches in the processing of their respective customers' treasury bill investments.

· Using the Core FTP, treasury software to aggregate the treasury bills meant for investment and process same for the weekly bidding with Bank of Ghana.

· Investigating customer requests relating to amendments to treasury bill investments and assisting in resolving them.

· Using the business objects (BO) application software to check the balances of customers' account they intend committing to treasury bill investment before the instructions could be sanctioned for further processing.

· Further used the BO to check the balances of customers after rediscounting.

· Use the FCUBE, the banking software to input information on rediscounted treasury bills auctions for the purposes of settlement.

· Performed secretarial duties by receiving and replying to emails for the unit.