Gabriel Yenimaliya Issah
Kumasi
Summary
Results-driven professional with extensive experience in core banking operations and customer support. Recognized for maintaining high standards in data accuracy and resolving complex banking issues promptly, supporting organizational goals of efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Operations Support
GCB BANK PLC
NKAWIE
06.2024 - Current
- Processed salary and pension payments through ACH and Core Banking Application Software.
- Collaborated with S&IT to resolve system-related issues efficiently.
- Scanned outward cheques and processed all GCB cheques deposited into GCB accounts.
- Participated in daily cash calling activities to ensure accurate cash management.
- Monitored all disbursed consumer loans to maintain portfolio quality and prevent slippages.
- Managed ATM cash levels judiciously to avoid excess at the branch.
- Liaised with the ATM Channel Unit and S&IT to address technical challenges impacting ATM uptime.
- Conducted daily reconciliation of ATM General Ledger Accounts, resolving discrepancies promptly.
- Participated in monthly cash counts and prepared detailed cash count reports.
- Addressed customer complaints regarding ATM debits promptly and effectively.
- Managed card capture issues and processed requests for chargebacks efficiently.
- Conducted daily follow-up calls to ensure resolution of outstanding matters. updates in the Core Banking Application Software.
Personal Banker
GCB BANK PLC
NKAWIE
04.2019 - 05.2025
- Investigated and corrected errors based on customer and bank records.
- Compiled and entered new account information into computer systems while filing related documents.
- Informed customers about application procedures for ATM cards, loans, fixed deposits, and treasury bills.
- Performed teller duties as required to support branch operations.
- Referred customers to appropriate bank personnel to address financial needs.
- Opened various account classes tailored to customer requirements.
- Collected and recorded customer deposits and fees while issuing receipts.
- Answered enquiries and explained available banking services to enhance customer experience.
Estate Officer
PRIME PHOENIX PROPERTY CONSULT
TAMALE
07.2017 - 03.2019
- Generated lists of properties for sale, including locations, descriptions, and financing options.
- Communicated with clients to assess property needs and preferences.
- Accompanied clients to home inspections and appraisals, ensuring thorough evaluations.
- Advertised client properties via websites, social media, and real estate guides.
- Prepared land titles to facilitate smooth transactions.
- Conducted property valuations to determine fair market prices.
Data Entry /Revenue Officer (National Service)
Office of the Administrator of Stool Lands
TAMALE
08.2016 - 07.2017
- Facilitated rent assessments and distributed demand notice letters efficiently.
- Educated the public on ground rent payment processes.
- Managed records for rent mobilisation effectively.
- Provided assistance to clients, addressing enquiries promptly.
- Captured data on skin land transactions accurately.
- Responded to customer requests via telephone and email in a timely manner.
- Supported daily operational functions of the Assistant Stool Lands Officer.
- Entered payments, account information, and call logs into the computer system meticulously.
Internship Student
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
TAMALE
05.2015 - 07.2015
- Collaborated with management to prioritize business and information requirements.
- Addressed customer inquiries and directed calls to relevant staff for assistance.
- Organized files in designated locations after copying and faxing important documents.
- Executed biometric registration for clients to enhance data accuracy.
- Conducted data collection and entry to support operational efficiency.
Internship Student
LANDS COMMISSION
TAMALE
05.2014 - 07.2014
- Managed customer inquiries, routing calls to appropriate staff for efficient assistance.
- Conducted site inspections to facilitate accurate document processing.
- Assisted with rent assessments and distributed demand notice letters promptly.
- Educated the public on land acquisition procedures to enhance understanding.
- Performed property valuations to support informed decision-making.
Education
Diploma - Network Administration
OPENLABS GHANA
Kumasi, Ashanti Region07.2023
Master of Science - Procurement And Supply Chain Management
Kwame Nkrumah University of Science and Technology
Kumasi, Ashanti Region11.2018
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science and Technology
Kumasi, Ashanti Region06.2016
Skills
- Customer service and support
- Core banking software
- Customer account management
- Data entry accuracy
- Customer relationship management
- Computer literacy
- ACH processing
- Microsoft Office Suite
- Problem resolution
- Service quality
- Customer loyalty
- IT and technical skills
- Results-oriented mindset
- Inventory management
- Team collaboration
- Time management
Languages
- English
- Kasem
- Twi
References
- FRANCIS BENJAMIN LUIZ JOSIAH, Branch Manager, GCB BANK PLC, (059) 691-5785, flbjosiah@gcb.com.gh
- EMMA OSAE-AFFUM, Operations Manager, GCB BANK PLC, (024) 482-7171, emmaosaffum@gcb.com.gh
- ALEXANDER NSOH, Chief Executive Officer, Prime Phoenix Property Consult, (024) 811-5100, ppp_consult@yahoo.com
Timeline
Branch Operations Support
GCB BANK PLC
06.2024 - Current
Personal Banker
GCB BANK PLC
04.2019 - 05.2025
Estate Officer
PRIME PHOENIX PROPERTY CONSULT
07.2017 - 03.2019
Data Entry /Revenue Officer (National Service)
Office of the Administrator of Stool Lands
08.2016 - 07.2017
Internship Student
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
05.2015 - 07.2015
Internship Student
LANDS COMMISSION
05.2014 - 07.2014
Diploma - Network Administration
OPENLABS GHANA
Master of Science - Procurement And Supply Chain Management
Kwame Nkrumah University of Science and Technology
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science and Technology
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