LIONEL JOSEPH BINEY MENSAH
Accra
Summary
Dynamic Product Implementation Specialist with a proven track record at Zenith Bank Ghana Ltd, excelling in digital transformation and automation. Expert in backend development and process optimization, I lead teams to enhance e-channel solutions while fostering fintech partnerships. Strong analytical thinker, adept at translating market trends into actionable strategies for banking innovation.
Overview
11
11
years of professional experience
Work History
Product Implementation & Research Specialist/ Deputy Head, E-Business
Zenith Bank Ghana Ltd
08.2021 - Current
- Led strategy execution and digital transformation initiatives as Deputy Head of E-Business Department.
- Oversaw operations, fintech partnerships, and e-channel enhancements to drive banking innovation.
- Spearheaded automation of product request workflows by launching an internal Application Request Portal.
- Provided quality assurance oversight for e-product rollouts, ensuring effective system testing and user training.
- Conducted market research on technological trends, advising on necessary product roadmap adaptations.
- Produced Functional Requirement Documents (FRDs) and collaborated with business, IT, and vendors for implementation.
Relationship Manager (Retail Banking)
Guaranty Trust Bank (Ghana) Limited
04.2019 - 07.2021
- Established banking relationships with retail clients to expand the customer base.
- Managed existing retail client relationships while providing tailored financial advisory services.
- Sold deposit and loan products to retail clients based on specific requirements.
- Recommended electronic products to facilitate transactions and mobilize low-cost deposits.
Unit Head, Digital Payments
Guaranty Trust Bank (Ghana) Limited
06.2017 - 04.2019
- Facilitated merchant setup and support for Bank's web acquiring platform.
- Managed all electronic payment and integrated collection solutions via USSD and Web.
- Led projects to update existing electronic payment channels and develop new products.
- Trained staff in electronic products while delivering structured presentations to prospective customers.
Officer, Electronic Product Analyst and Support
Guaranty Trust Bank (Ghana) Limited
02.2015 - 06.2017
- Managed integration of third-party services with Core Banking application through APIs.
- Facilitated User Acceptance Tests for third-party services based on established connections.
- Executed notable integrations, including ECG, DSTv, Ghana.gov, University of Ghana, and Wakanow.
- Developed internal applications to fulfill business and customer requirements.
- Prepared technical analysis and documentation for electronic products.
R&D Officer
Hartet Technologies Limited
10.2014 - 01.2015
- Conducted R&D and testing of hardware and new technologies in Access Control and NFC.
- Delivered technical support for all company software and hardware products.
- Executed UAT in alignment with customer requirements.
- Facilitated training and support for customers on ERP software deployment.
- Coordinated field officers for internal and external technical roles.
- Contributed to sales and marketing strategies for company products and services.
Education
Back-End Web Development -
ALX
Ghana03.2024
Project Management -
Agile Pro
Ghana02.2023
MBA - Finance
University Of Ghana Business School
Legon, Ghana05.2017
Bachelor of Science - Computer Science
Ghana Institute of Management and Public Administration (GIMPA)
Accra, Ghana07.2013
Skills
- Backend development and automation
- Django and RESTful API design
- Integration and CRUD operations
- Business logic implementation
- Workflow optimization and process automation
- User authentication and JWT security
- Unit and integration testing
- Python, C, and SQL proficiency
- Bash scripting and Linux administration
- Database management: PostgreSQL, MySQL, MongoDB
- Data modeling and query optimization
- ORM expertise and deployment strategies
- Version control with Git and GitHub
- API testing with Postman
- CI/CD practices in Agile environments
- Scrum methodology and functional requirements gathering
- Stakeholder engagement and vendor coordination
- Team leadership and effective communication
- Analytical, detail-oriented, strategic, and critical thinking skills
- User acceptance testing and product implementation
References
References available upon request.
Timeline
Product Implementation & Research Specialist/ Deputy Head, E-Business
Zenith Bank Ghana Ltd
08.2021 - Current
Relationship Manager (Retail Banking)
Guaranty Trust Bank (Ghana) Limited
04.2019 - 07.2021
Unit Head, Digital Payments
Guaranty Trust Bank (Ghana) Limited
06.2017 - 04.2019
Officer, Electronic Product Analyst and Support
Guaranty Trust Bank (Ghana) Limited
02.2015 - 06.2017
R&D Officer
Hartet Technologies Limited
10.2014 - 01.2015
Back-End Web Development -
ALX
Project Management -
Agile Pro
MBA - Finance
University Of Ghana Business School
Bachelor of Science - Computer Science
Ghana Institute of Management and Public Administration (GIMPA)
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