Francis Kwesi Addo

Experienced and self-assured Technical Analyst with a track record in developing, executing, and maintaining systems. Committed expert boasting over 7 years of experience in managing diagnostics, resolving issues, and ensuring the smooth operation of Windows, Linux, and Mac OS environments, along with hardware and software systems.

As a devoted IT specialist, I am enthusiastic about tackling technical challenges and excel in both communication and customer service. I am currently searching for an opportunity to apply my hands-on experience to problem-solving, continuous learning, and professional growth. My knowledge encompasses industry-standard IT best practices, and I am always eager to expand my skills, work effectively under pressure, and adapt to new situations.

• Contributed to a reduction in operational costs of 12% in just 3 month of working with my employer.
• Assist in developing & implementing IT clock in/out that resulted in 12% operation cost reduction and higher work efficiency.
  
  
• organized for all the systems within the organization running old versions of windows and other software’s to be upgraded to their latest software versions.
• Led a team of seven in upgrading all company windows 7 systems to windows 10, achieved this is a record time.
  
• With my recommendations and approval from the IT manager, management made provisions for computer and laptops that were old and slow, to be replaced by new and fast ones which lead to 17% increase in productivity and performance.
• Worked closely with Senior IT Manager to continuously improve company IT, organized training.
• Recipient of individual and departmental awards for providing stellar client service.

• CompTIA Network+
• CompTIA Security+
• Microsoft Server Administrator
• Microsoft Certified Professional
• Microsoft Technology Associate
• Microsoft Office Specialist
• CIW Server Administrator
• CIW Network Administrator
• CIW Security Professional
• Brainbench Information Security Administrator