Proactive with excellent human resource management, computer literate and communication skills. Providing client-satisfaction and achieving organizational goal.
Overview
12
12
years of professional experience
Work History
Senior Administrative Assistant
University of Ghana, Legon
11.2019 - Current
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance to students.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations on student issues, working efficiently and productively with all team members and from other Departments.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Commissioner for Oaths
National Identification Authority
11.2018 - 10.2019
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts at the registration center.
Resolved complaints with empathy.
Collaborated with team members to develop best practices for consistent customer service delivery during the registration of the National Identification Card.
Assisted applicants without Birth Certificate and Passport to go through the vouching process.
Administrative Assistant
University of Ghana, Legon
09.2017 - 08.2018
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Assisted students with issues.
Provided students with information on how to have a smooth journey in the University
Typist
E-Select Group of Companies
01.2014 - 03.2014
Expedited data entry tasks with efficient typing speed and accuracy.
Typed official correspondence and reports from handwritten notes and other information sources.
Completed complex typing assignments on time demonstrating adaptability in various subject matters.
Provided support during peak periods while maintaining high-quality output under pressure.
Education
Bachelor of Science - Human Resource Management
Kwame Nkrumah University of Science And Technology
KUMASI
11-2025
Higher National Diploma (HND) - Secretaryship and Management Studies
Accra Technical University
04-2017
WASSCE - General Arts
Salvation Army Senior High School
01.2013
Skills
Literate in Microsoft Office Suites
Proficient in spelling and grammar
Familiar with the use of ITS to resolve students issues
Good communication skills
Good interpersonal relationship
References
Dorcas, Osei-Safo, Associate Professor of Natural Product Chemistry & Vice-Dean - School of Graduate Studies, dosei-safo@ug.edu.gh, doseisafo@gmail.com, doseisafo@yahoo.com, +233(0)208 169376
Hobbies and Interests
Browsing, Researching, Listening to Quranic recitations, Reading
Training
Minute-taking and Agenda writing September 15, 2023
Reports writings 18th and 19th September, 2023
SUMMARY OF QUALIFICATIONS
Graduated with First Class in Secretaryship and Management Studies.
Commissioned as a Commissioner for Oaths with a license.
Gained valuable people skills through meeting individual needs.
Timeline
Senior Administrative Assistant
University of Ghana, Legon
11.2019 - Current
Commissioner for Oaths
National Identification Authority
11.2018 - 10.2019
Administrative Assistant
University of Ghana, Legon
09.2017 - 08.2018
Typist
E-Select Group of Companies
01.2014 - 03.2014
WASSCE - General Arts
Salvation Army Senior High School
Bachelor of Science - Human Resource Management
Kwame Nkrumah University of Science And Technology
Higher National Diploma (HND) - Secretaryship and Management Studies