Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KWAME AFRIYIE DONKOR

DANSOMAN ESTATES

Summary

Accomplished Housekeeping Supervisor with a proven track record at EMPIRE HOTEL AND CATERING SERVICES, enhancing room cleanliness and guest satisfaction through expert training and mentoring, alongside meticulous attention to sanitation standards. Skilled in staff scheduling and guest relations, achieving a significant increase in positive feedback. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

10
10
years of professional experience

Work History

Housekeeping Supervisor

EMPIRE HOTEL AND CATERING SERVICES
ACCRA, GHANA
04.2012 - 02.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Education

Bachelor of Arts - MANAGEMENT STUDIES

UNIVERSITY OF CAPECOAST
CAPECOAST, ACCRA
07.2010

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Staff Scheduling
  • Cleaning techniques
  • Training and mentoring

Languages

English
Upper intermediate (B2)

Timeline

Housekeeping Supervisor

EMPIRE HOTEL AND CATERING SERVICES
04.2012 - 02.2022

Bachelor of Arts - MANAGEMENT STUDIES

UNIVERSITY OF CAPECOAST
KWAME AFRIYIE DONKOR