Godfred Quainoo Axelsen
Accra
Summary
Accomplished Housekeeping Supervisor with a proven track record at Accra Marriott Hotel, enhancing guest satisfaction through meticulous room inspections and staff training. Skilled in housekeeping management software and guest relations, I led initiatives that significantly improved cleanliness standards, directly contributing to a noticeable increase in positive guest feedback.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Accra Marriott Hotel
11.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Train new employees on cleaning procedures and company policies.
- Organizing staff rota's.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Public Area Supervisor
Accra Marriott Hotel,
02.2019 - 11.2022
- Supervise the day-to-day cleaning of hotel public areas.
- Perform routine inspections of all public areas, service areas, and storerooms.
- Schedule and supervise deep cleaning and any other projects.
- Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and according to time of day.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Assign duties and coordinate breaks for assigned staff.
- Ensure that assigned staff have reported to work, and also document any late or absent employees
- • Prepare and distribute assignment work sheets to assigned staff and review priorities.
- Assist where necessary to ensure optimum service to guests.
- Clean public areas in emergency situations.
- Efficiently manage stock control and the maintenance of all equipment.
- Issue supplies/goods to staff at beginning of shift in order to control inventory.
- Report all maintenance defects and follow up with Engineering.
Housekeeping Shift Leader
Al Baleed Resort Salalah by Anantara, Oman
02.2016 - 12.2017
- Supervised housekeeping staff during shifts
- Ensured all guest rooms and public areas were cleaned to the highest standards
- Reported maintenance issues to the management
- Provided training and guidance to new staff members
- Managed scheduling and shift assignments
- Coordinate supplies of linen etc. in order to maintain sufficiency
- Report lost and found articles
- Maintain linen carts and supplies as necessary
Housekeeping Room Attendant
Grand Millennium Al Wahda
10.2011 - 11.2013
- Responsible for the general cleanliness of all assigned work areas
- Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms
- Make beds, replenish linens, clean bathrooms, vacuum halls, dust, and mop
- Check all vacant rooms daily to keep fresh
- Cleaned and returned vacant rooms to occupant-ready status
- Operated incinerators and trash compactors to dispose of garbage
- Stocked toilet tissue and paper towels as well as other restroom supplies
Education
High School Diploma -
CAS Computer Training Institute
Mankessim11.2006
No Degree - Business
Enyan Denkyira S.H.S
Enyan Denkyira Ghana08.2005
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Ability to work independently and as part of a team
- Proficient in housekeeping management software
- Training and mentoring
- Health and safety compliance
Accomplishments
- Trained 14 housekeeping staff over 5 years for deployment at Accra Marriott Hotel
- Awarded Employee of the Month three times for excellent work ethic, teamwork, and attitude (2019, 2022, 2023).
- Awarded Supervisor of the First Quarter (2021).
- Awarded Employee of the Year (2023)
Timeline
Housekeeping Supervisor
Accra Marriott Hotel
11.2022 - Current
Public Area Supervisor
Accra Marriott Hotel,
02.2019 - 11.2022
Housekeeping Shift Leader
Al Baleed Resort Salalah by Anantara, Oman
02.2016 - 12.2017
Housekeeping Room Attendant
Grand Millennium Al Wahda
10.2011 - 11.2013
High School Diploma -
CAS Computer Training Institute
No Degree - Business
Enyan Denkyira S.H.S
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