Kwame Otu Akonor
ICT ENGINEER
Takoradi ,West Africa
Summary
Network Engineer with over ten years of experience in Information Technology, a strong background in designing and implementing complex network solutions for enterprise-level organizations. Proven ability to collaborate with cross-functional teams and deliver projects on time and within budget. Results-driven Network Engineer with expertise in network architecture, configuration, and maintenance. Proficient in managing network infrastructure, including routers, switches, firewalls, and load balancers. Adept at identifying and resolving network vulnerabilities, implementing network security protocols, and ensuring compliance with industry standards. Demonstrated success in improving network performance and reducing downtime. Customer-focused with a passion for delivering exceptional network solutions that meet the needs of end-users. Open-mined, client-oriented, passionate about my work, believes in success and have a strong team spirit. Looking for the next challenging position.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Network Officer and E-Tracking
Ghana Link Network Services Limited
Takoradi , Western Region
06.2020 - 10.2023
- First front line of contact to all IT related issues, provide timely technical support, addressing user issues and minimizing disruptions to operations. Enhanced network performance by troubleshooting and resolving connectivity issues. Streamlined IT support processes for faster response times and increased customer satisfaction.
- Collaborated with team members to design and implement efficient network infrastructures, Reduced downtime with proactive monitoring and maintenance of network systems. Updated network documentation, ensuring accuracy and ease of use for future reference.
- Planning and execution of infrastructure upgrades, minimizing service interruptions, Optimized network configurations for improve functionality and reliability. Perform root cause analysis on recurring issues, implementing long-term solutions to prevent reoccurrence.
- Developed strategies for capacity planning, ensuring scalability as organizational needs evolved over time. Analyzed intelligence reports and identified potential tactical threats, communicate with command centers to develop and execute tactical plans.
- Contributed to the development of IT policies, promoting a secure environment that aligned with industry standards.
Network Engineer / IT Support and Computer Technician
Pal-Afric Ltd
Greater Accra, North-Kaneshie
07.2006 - 11.2018
- Install, configure computer hardware and operating system. Anti-Virus and Anti-Security software’s, and other Applications. Troubleshoot hardware and network problems. Diagnose, fix hardware faults and resolve software errors.
- Determining and installing appropriate security measures. Configuring computer networks, Monitor, maintain computers and networks.
- Terminate patch cords and keystone jack. Cable laying, keep record and track of all jobs / repairs that have been sent to the workshop. Data entry and create RT tickets.
- Perform other duties and responsibilities as required to fulfill job function or as assigned
Network Engineering / System Administrator
Ascension Internet Café
Greater Accra, Bubuashie
05.2008 - 07.2008
- Administrator, Supervisor, IT Support, Help Desktop Services and Computer Hardware Technician. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Improved network efficiency by optimizing configurations and implementing necessary updates. Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Monitor, maintain computer systems and networks. Do Sales (Accountability) by achieving target.
Education
Associate In Engineering Technology - Network Engineering
National Institute of Information Technology
Accra07.2006
Diploma In Daughtmanship - Daughtmanship
Modern College Of Science And Technology
Accra07.2003
Skills
- Analytical Thinking
- Network Documentation
- Network Security
- Wireless Networking
- Technical Support
- Network Troubleshooting
- Network Performance Tuning
- Problem Solving
- Customer Service
- Software Installation
- IP Addressing
- Continuous Learning
- Hardware Installation
- Network Monitoring
- Operating Systems
- Network Configuration
- ITIL Knowledge
- System Administration
- Time Management
- Switches and Routers Configuration
- Maintenance Supervision
- Discipline and Focus
- Teamwork and Loyalty
- Problem-Solving
- Troubleshooting
- Teamwork and Collaboration
- Critical Thinking
- Flexible and Adaptable
- Recordkeeping
- Microsoft Word
- Network Infrastructure Support
- Customer Care
- Hardware and Software Configuration
- Computer System Diagnostics Software
- Troubleshooting and Diagnostics
- Application Installation
- Troubleshooting Network Issues
- Updating Software
- Friendly and Patient
- Computer Configurations
- Microsoft Windows and Office
- Employee Computer Support
- Computer Hardware Knowledge
- Configuring Devices
- Computer System Maintenance
Skills And Experience
- Good communication skills, Teamwork, managing existing client and increasing clients.
- A good memory of how software and operating system work. Installation of Operating Systems (Microsoft Windows, Ubuntu, Mac). Hardware & Network Diagnosing and Troubleshooting by resolving problems.
- Increased productivity and revenue by over 100% within a month.
- Knowledge of ITIL Foundation processes by solving problems 95%.
- Flashing of firmware’s (Android, iPhone, Gadgets, etc.) and install other Applications. Termination of patch cords and Keystone jacks, laying of network cables.
- High level of integrity and core values, serving and giving customer satisfaction. High sense of responsibility and proactivity by increasing company growth.
- Technical knowledge of the job and analytical in problem solving to meet target and increase time management. E-Tracking, Monitoring goods & services to increasing revenue.
- Multitasking – Managing and performing multiple daily tasks effectively to meet a deadline by prioritizing and organizing.
Personal Qualifications
- Diploma in Network Engineering
- Diploma in Building Draughtsmanship
- Diploma in Biblical Studies
Personal Information
Date of Birth: 06/09/84
Hobbies: Cooking, Reading, Sports & Games, Watching movies
Certification
- Career Boost with Power BI
- Lean Six Sigma - White Belt Certified
- The Fundamentals of Digital Marketing - Google Digital Skills for Africa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Network Officer and E-Tracking
Ghana Link Network Services Limited
06.2020 - 10.2023
Network Engineering / System Administrator
Ascension Internet Café
05.2008 - 07.2008
Network Engineer / IT Support and Computer Technician
Pal-Afric Ltd
07.2006 - 11.2018
Associate In Engineering Technology - Network Engineering
National Institute of Information Technology
Diploma In Daughtmanship - Daughtmanship
Modern College Of Science And Technology
- Lean Six Sigma - White Belt Certified
- The Fundamentals Of Digital Marketing - Google Digital Skills for Africa
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