Kelvin Herbert Amoah
Takoradi
Summary
Strategic banking professional with 6+ years of progressive experience in retail lending, relationship management, and branch operations seeking to contribute strategically to organizational growth and stakeholder value creation.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2019 - Current
- Relationship officer responsible for managing rubber loan portfolio of the bank
- Conduct farm visits and persistent default management through recorded daily calls, demand notices and next of kin engagement, driving effective impairment control and risk mitigation in high value rubber portfolio.
- Analyze daily monitoring reports and community feedback to identify trends and execute mitigating strategies to achieve impressive recovery targets.
Back Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
07.2022 - 04.2024
- Ensure full regulatory compliance across all banking operations including AML, KYC and internal audit requirements.
- Manage document control and archival systems ensuring easy retrieval and audit readiness for regulatory inspection.
- Support branch management in process improvement initiatives to enhance operational metrics and customer service delivery.
Supporting Staff to Relationship Manager
AGRICULTURAL DEVELOPMENT BANK ADB PLC
09.2021 - 06.2022
- Ensuring optimal NPL levels at the branch
- Processed, monitored, and recovered personal loans
- Responsible for improving profitability through aggressive interest income generation
- Conducted regular client site visits for relationship management
Customer Service Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2021 - 09.2021
- ATM officer, responsible for ensuring optimal performance of ATM machine
- ATM GL reconciliation and liaising with NCR to ensure ATM is always functional
- Timely processing of salaries from requesting institutions and reconciling GLs
- Timely resolution of customer complaints
Branch Marketing (Teller)
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2019 - 12.2020
- Timely receiving and payment of cash and cheques
- Payment of Remittances
IT Technician and Verification Officer
NATIONAL IDENTIFICATION AUTHORITY
05.2018 - 12.2018
- Providing support services for card printing devices on site card issuance and verification
Operational Head
JAM-SAS ECG AND WATER VENDING POINT
01.2018 - 04.2018
- Managed Vendors and ensured performance goals were met
- Responsible for daily cash balancing and serving as intermediary between staff and management
IT Support and Technician
GHANA NEWS AGENCY
09.2016 - 06.2017
- Responsible for managing all software and Hardware issues in the offices
- Assisted IT Manager in setting up infrastructure to improve Internet connectivity
- Provided IT support to the agency on computer and network issues
Education
MSc. - Industrial Finance and Investment
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi 01.2024 - 11.2025
BSc. - Computer Science
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KumasiWASSCE Certificate - General Science
ST. AUGUSTINES COLLEGE
09.2008 - 06.2012
Skills
- People Leadership
- Excellent Communication Skills
- Goal-Oriented Professional
- Time Management
- Retail & Lending
- Portfolio Management
- NPL Management & Recovery
- Deposit Mobilization & Sales
- Customer Relationship Management
- Branch Operations & Compliance
Accomplishments
- Played key role in NPL recovery drive of the branch from an inherited 11% to 6%
- Unprecedented uptick in monthly and yearly rubber loan recoveries
- 1st runner up of 2021 staff deposit campaign at branch level
References
To be provided on request
Timeline
MSc. - Industrial Finance and Investment
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2024 - 11.2025
Back Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
07.2022 - 04.2024
Supporting Staff to Relationship Manager
AGRICULTURAL DEVELOPMENT BANK ADB PLC
09.2021 - 06.2022
Customer Service Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2021 - 09.2021
Relationship Officer
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2019 - Current
Branch Marketing (Teller)
AGRICULTURAL DEVELOPMENT BANK ADB PLC
01.2019 - 12.2020
IT Technician and Verification Officer
NATIONAL IDENTIFICATION AUTHORITY
05.2018 - 12.2018
Operational Head
JAM-SAS ECG AND WATER VENDING POINT
01.2018 - 04.2018
IT Support and Technician
GHANA NEWS AGENCY
09.2016 - 06.2017
WASSCE Certificate - General Science
ST. AUGUSTINES COLLEGE
09.2008 - 06.2012
BSc. - Computer Science
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY