Summary
Overview
Work History
Education
Skills
Hobbies
Reference
Timeline
Generic

Dominic Owusu

Accra

Summary

PERSONAL PROFILE

Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with Ghana's Banking regulations. Exhibits exceptional analytical skills and focused on deepening client relationships by providing superior service and support.

Overview

11
11
years of professional experience

Work History

Relationship Officer

Fidelity Bank Ghana Ltd
01.2017 - Current
  • Managing and growing the banks income from a portfolio by deepening relationship and delivering high quality service
  • Establishing new borrowing relationship for the bank
  • Prepare the required credit and financial analysis for borrowing client to enhance the banks market share
  • Managing of credit risk to an acceptable level stipulated be the bank
  • Proactively working to reduce the level of portfolio dormancies
  • Manage customer enquiries and expectations to keep customer complaints to the barest minimum
  • Grow deposit portfolio through managing existing customers
  • Championing of new products features and benefits
  • Grow loan book through managing of existing client and acquiring of new-to-bank customers
  • Loan arrears management
  • Provide guidance and advice to customers on credit issues
  • Reduce the level of attrition on a designated portfolio
  • Developing and nurturing relationships with clients to ensure that the strategy and objectives of client and banks are achieved
  • Any other jobs which may be assigned from time to time.

Personal Banker

Fidelity Bank Ghana Ltd
04.2015 - 12.2016
  • Grow assigned portfolio in terms of balance sheet and revenue
  • Generate new-to-bank relationships through sales
  • Manage customer enquiries and expectations to keep customer complaints to the bearest minimum
  • Act as the main point of contact for all walk-in personal banking customers
  • Championing of new products features and benefits

Business Client Advisor

loans Company Limited
09.2013 - 03.2015
  • Pro-Credit Savings and, Acquisition of both deposit and credit client
  • Client management
  • Assessing the creditworthiness of client
  • Analyzing and disbursing credit cases received
  • Portfolio management
  • Arrears management

Head of Recoveries

Tigerforce Consult Limited
08.2012 - 06.2013
  • Recovering of debt from debtors
  • Receiving comments brought from the field officers and organizing operation on recalcitrant customers who are reluctant in paying debt
  • Writing report on any operation organized
  • Receiving and sending out debt related emails to clients
  • Going out with the operations team to serve debtors with authority note to collect debt.

Mathematics Tutor

National Service Personnel, Adjoafua D/C JHS B
10.2011 - 07.2012
  • Taught effectively the subject to the best understanding of students
  • Prepared daily lesson notes for teaching
  • Evaluated students understanding of the subject
  • Created good and conducive environment for teaching and learning
  • I was part of the staff responsible for training the school’s male and female, football and volleyball team for the inter circuit sporting activities where the male football and volleyball team emerged grand winners at the end of the event.

Education

Basic Education Certificate -

Bachelor of Arts - Geography & Resource Development and Information Studies

UNIVERSITY OF GHANA

MBA - Accounting and Finance

UNIVERSITY OF PROFESSIONAL STUDIES
2019

Senior Secondary School Certificate - General Arts

ST. JOHN GRAMMAR SCHOOL
2004

BECE -

NUNGUA AMA 4 JHS
NUNGUA - ACCRA, GHANA
2001

Skills

  • Ability to work under pressure with little or no supervision
  • Business Development
  • A team player with excellent interpersonal skills and ability to relate to people from diverse backgrounds
  • Punctual and reliable with ability to complete difficult tasks
  • Excellent written and verbal communication skills with very good numerical abilities as well
  • Fast learner and ability to adapt swiftly to new environment
  • Proficient in Microsoft word, excel, PowerPoint and internet surfing
  • Hardworking and enthusiastic with excellent attitude towards work

Hobbies

Playing and Watching Soccer

Counseling

Evangelism and Church Activities


Reference

  

Love Aklasi                                               Kweku Asamoah Washie  

Branch Manag                                           Branch Manager     

Fidelity Bank Gh. Ltd.                             Fidelity Bank Gh, Ltd 

Haatso Branch                                          Madina Market      

0501297125                                               0544341354    

Timeline

Relationship Officer

Fidelity Bank Ghana Ltd
01.2017 - Current

Personal Banker

Fidelity Bank Ghana Ltd
04.2015 - 12.2016

Business Client Advisor

loans Company Limited
09.2013 - 03.2015

Head of Recoveries

Tigerforce Consult Limited
08.2012 - 06.2013

Mathematics Tutor

National Service Personnel, Adjoafua D/C JHS B
10.2011 - 07.2012

Basic Education Certificate -

Bachelor of Arts - Geography & Resource Development and Information Studies

UNIVERSITY OF GHANA

MBA - Accounting and Finance

UNIVERSITY OF PROFESSIONAL STUDIES

Senior Secondary School Certificate - General Arts

ST. JOHN GRAMMAR SCHOOL

BECE -

NUNGUA AMA 4 JHS

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