Summary
Overview
Work History
Education
Skills
Timeline
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JOHN SWANZY CUDJOE

Summary

Business-driven banking professional always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 7 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.

Overview

7
7
years of professional experience

Work History

ZONAL MSE SUPERVISOR

GCB BANK PLC
11.2022 - Current
  • Championed a results-driven referral program, resulting in the acquisition of 100 new business leads in an impressive 2-month time limit; fueling a substantial 25% surge in customer referrals and a commendable 25% increase in deposit mobilization.
  • Coached and mentored a team of 16 E-collectors, providing extensive training on bank policies and product offerings. By adopting personalized strategies for each customer, monthly sales increased by 45% and customer satisfaction ratings soared by an impressive 95%.
  • Implemented a collaborative approach by partnering with branch managers and e-collectors to cultivate a sales culture focused on performance; attained an impressive 20% boost in sales volume.
  • Conducted on-site visits with key clients to assess satisfaction levels, identified pain points, and implemented targeted improvements resulting in a 20% decrease in customer complaints and an increase in customer retention by 15%.
  • Developed and executed an individualized customer communication strategy, leveraging targeted email and phone calls campaigns and weekly check-ins to drive customer satisfaction and loyalty; resulted in a 20% increase in monthly revenue and amplified customer engagement.
  • Analyzed e-collectors performance metrics to identify areas of improvement, resulting in the implementation of targeted training programs and streamlined workflows.
  • Examined and interpreted weekly sales data, enabling the identification of untapped market segments and consumer preferences; implemented targeted marketing campaigns that resulted in a 20% increase in customer acquisition and retention

ZONAL SALES LEAD (GHQR PAYMENT PROJECT)

GCB Bank Plc
11.2021 - 05.2022
  • Delivered professional presentations to potential clients to showcase product and service features; obtained 45% increase in conversion rate for new clients.
  • Collaborated with branches and G-Money agents to identify a list of 3000 potential prospects for the GCB QR code payment platform; within 4 months, led a team that enrolled 2760 prospects, resulting in a 30% increase in QR code transactions.
  • Managed client relationships by providing prompt and personalized customer service, resulting in a 95% customer satisfaction rate and 50 referrals in the first month.
  • Analyzed and presented weekly sales reports for the regional management team, providing insights and recommendations that led to a 15% increase in sales revenue.
  • Coordinated and facilitated a series of 3 training sessions for 20 sales agents and all branch staff in the zone on the GhQR code selling strategy; realized 80% increase in the adoption rate.
  • Formulated and executed a go-to-market strategy that enhanced customer acquisition by 40%; leveraged market research data to inform product positioning and marketing messaging

PERSONAL BANKER/ LOAN OFFICER

GCB Bank Plc
01.2017 - 10.2021
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • · Ensured compliance with banking regulations, anti-money laundering (AML) policies, and ‘Know Your Customer’ (KYC) requirements by adhering strictly to client onboarding process that minimized onboarding time by 50% and decreased errors by 35%.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Developed strong relationships with customers through high levels of customer service.
  • Monitored performance of existing loan portfolios to identify and address any issues.

Education

MBA - Oil And Gas Management

University of Cape Coast
Cape Coast, Ghana
10.2023

Bachelor of Science - Economics & Georgraphy

University of Cape Coast
Cape Coast, Ghana
05.2013

Associate of Applied Science - Project Management

Institute of Project And Business Management
Accra
11.2016

Skills

  • Community Advocacy
  • Business Development
  • Excellent Communication
  • Outstanding interpersonal skills
  • Relationship building and management

Timeline

ZONAL MSE SUPERVISOR

GCB BANK PLC
11.2022 - Current

ZONAL SALES LEAD (GHQR PAYMENT PROJECT)

GCB Bank Plc
11.2021 - 05.2022

PERSONAL BANKER/ LOAN OFFICER

GCB Bank Plc
01.2017 - 10.2021

MBA - Oil And Gas Management

University of Cape Coast

Bachelor of Science - Economics & Georgraphy

University of Cape Coast

Associate of Applied Science - Project Management

Institute of Project And Business Management

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JOHN SWANZY CUDJOE