Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JOHN SWANZY CUDJOE

JOHN SWANZY CUDJOE

CUSTOMER EXPERIENCE SPECIALIST
TAKORADI

Summary

I am a performance-based Sales person with a zeal for building strong connections and driving business growth. With 6 years of experience in banking and sales, I excel in developing and nurturing long-term relationships, driving customer satisfaction, and exceeding sales targets

Overview

8
8
years of professional experience
3
3
Certifications

Work History

ZONAL MSE SUPERVISOR

GCB BANK PLC
11.2022 - Current
  • Driving a successful referral program that generated 100 new business leads in 2 months resulting in a 25% increase in customer referrals and a 15% increase in deposit mobilization.
  • Training of 16 E-collectors on bank’s policies and products thereby increasing monthly sales by 25% as a result of implementing a tailored approach to each customer, resulting in an increase in customer satisfaction ratings by 30%.
  • Prospecting for new customers, identifying sales opportunities, and converting leads into actual sales.
  • Collaborating with branch managers and e-collectors to establish a performance-driven sales culture, resulting in 20% increase in sales volume.
  • Visiting key clients to monitor satisfaction and identify areas for improvement and enforcing suggestions based on feedback which has lowered complaints by 20%.
  • Amplified customer engagement and increased monthly revenue by 20% by developing and implementing an individualized customer communication strategy; executed targeted email campaigns and conducted weekly check-ins to drive customer satisfaction and loyalty.
  • Monitoring e-collectors' activities and identifying areas for improvement; effectuating resolutions resulting in a 40% decrease in customer complaints and a 25% increase in customer retention.
  • Analyzing and compiling weekly sales data into comprehensive reports.

ZONAL SALES LEAD (GHQR PAYMENT PROJECT)

GCB BANK PLC
11.2021 - 05.2022
  • Delivered professional presentations to potential clients to showcase product and service features; obtained 45% increase in conversion rate for new clients.
  • Collaborated with branches and G-Money agents to identify a list of 3000 potential prospects for the GCB QR code payment platform; within 4 months, led a team that enrolled 2760 prospects, resulting in a 30% increase in QR code transactions.
  • Managed client relationships by providing prompt and personalized customer service, resulting in a 95% customer satisfaction rate and 50 referrals in the first month.
  • Analyzed and crafted weekly sales reports for the regional management team, providing insights and recommendations that led to a 15% increase in sales revenue.
  • Coordinated and facilitated a series of 3 training sessions for 20 sales agents and all branch staff in the zone on the GhQR code selling strategy; realized 80% increase in the adoption rate.
  • Formulated and executed a go-to-market strategy that enhanced customer acquisition by 40%; leveraged market research data to inform product positioning and marketing messaging.

PERSONAL BANKER/ LOAN OFFICER

GCB BANK PLC
01.2017 - 10.2021
  • Identified cross-selling opportunities by analyzing customer spending habits and behavior, leading to a 25% increase in loan products sold to existing customers in the first quarter.
  • Monitored loan repayments across a portfolio of 800 plus clients using Excel; flagged and resolved 95% of delinquencies within 48 hours of receipt.
  • Conducted a market analysis to identify key customer segments for the GCB Personal Loan Promo, and developed customized messaging and outreach strategies for each segment; achieved a 30% increase in loan applications from identified segments.
  • Ensured compliance with banking regulations, anti-money laundering (AML) policies, and Know Your Customer (KYC) requirements by adhering strictly to client onboarding process that minimized onboarding time by 50% and decreased errors by 35%.

Education

MBA - Oil and Gas Management

University of Cape Coast

Certificate of Proficiency in Project Management - undefined

Institute of Project and Business Management

Bachelor of Education - Social Sciences: Economics & Geography

University of Cape Coast

Skills

Multitasking

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Certification

HubSpot Revenue Operations Certified (RevOps Professional), 05/01/23

Timeline

ZONAL MSE SUPERVISOR

GCB BANK PLC
11.2022 - Current

ZONAL SALES LEAD (GHQR PAYMENT PROJECT)

GCB BANK PLC
11.2021 - 05.2022

PERSONAL BANKER/ LOAN OFFICER

GCB BANK PLC
01.2017 - 10.2021

MBA - Oil and Gas Management

University of Cape Coast

Certificate of Proficiency in Project Management - undefined

Institute of Project and Business Management

Bachelor of Education - Social Sciences: Economics & Geography

University of Cape Coast

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JOHN SWANZY CUDJOECUSTOMER EXPERIENCE SPECIALIST